Yanilda Mora
Summary
Experienced in dental billing and patient coordination, specializing in insurance verification and account management. Demonstrated success in executing accurate billing processes and managing detailed patient records. Focused on improving administrative workflows and providing outstanding service in team settings.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
Dental Insurance Biller/Patient Coordinator
Skyview Dental
Edgewater, NJ
01.2022 - Current
- Reviewed patient records and insurance information to ensure accuracy of billing.
- Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
- Resolved billing disputes between providers and insurers, ensuring timely payments.
- Answered customer questions to maintain high satisfaction levels.
- Verified patient eligibility for specific treatments based on their dental plan coverage.
- Processed payments received from insurance companies and allocated funds appropriately.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Generated reports detailing the status of outstanding accounts receivable balances.
- Submitted claims to insurance companies.
- Communicated with patients regarding any discrepancies in their account balance or payments due.
- Verify patient eligibility and benefits with insurance providers.
- Provided customer service support to answer questions about billing procedures.
- Assisted in the coordination of dental treatment plans for patients.
- Educate patients on insurance coverage and payment options available to them.
- Performed data entry into electronic health record systems for accurate claim submissions.
- Created invoices for services rendered by dentists, including fees, codes, and modifiers.
- Performed insurance verification, pre-certification and pre-authorization.
Receptionist/Appointment Coordinator
Hi-Tech Dental
Brooklyn, NY
08.2012 - 12.2020
- Scheduled and confirmed appointments
- Insurance verification and benefits for patients.
- Verified, updated and entered patient information into the system.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
- Prepared new patient files and updated existing records with new personal, insurance and medical information.
- Updated patient financial information to promote accurate record keeping.
- Managed incoming telephone calls, including taking messages and directing callers to personnel.
- Coordinated office schedules for new patients, diagnostic assessments and procedures.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Office Clerk/Bilingual Customer Service Representative
Ovation In-Store
Maspeth, NY
08.2010 - 10.2011
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction
- Supported office clerical functions using word processing and other software, email and chats.
- Complied with confidentiality regulations in handling customer information
- Enhanced recordkeeping storage space and usability by reorganizing physical filing systems
- Delivered customer support and service experiences to promote more effective office environment
- Provided excellent customer service by anticipating customer needs.
- Resolved customer service issues in a professional manner.
- Processed incoming and outgoing mail efficiently and promptly.
- Prepared reports and documentation for management review consistently.
Education
Cosmetologist -
New York Cosmetology Insitute
New York, NY03-2008
High School Diploma -
Harry Van Arsdale
NYSkills
- Payment Processing
- Invoice Generation
- Account Updating
- Customer Service
- Payment Collection
- Patient Scheduling
- Insurance Verification
- Incoming Call Reception
- Patient Documentation
- Patient eligibility verification
- Billing software
- Insurance claim submission
- Customer relationship management
- Financial record keeping
- Office administration
- Scheduling coordination
- Data entry
- Record keeping
- Multitasking capacity
Dental Software
- Open Dental
- Dentrix Ascend
- Dentix G5
Languages
- English
- Spanish
Timeline
Dental Insurance Biller/Patient Coordinator
Skyview Dental
01.2022 - Current
Receptionist/Appointment Coordinator
Hi-Tech Dental
08.2012 - 12.2020
Office Clerk/Bilingual Customer Service Representative
Ovation In-Store
08.2010 - 10.2011
Cosmetologist -
New York Cosmetology Insitute
High School Diploma -
Harry Van Arsdale