YANIQUE BROWN- PLATA

• Maintained a spotless environment for guests through diligent daily housekeeping tasks.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
• Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.

• Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
• Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.

• Increased room availability by managing time wisely and completing tasks within designated deadlines.
• Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
• Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
• Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

• Provided outstanding customer service.
• Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.

• Resolved customer inquiries through multiple channels, ensuring satisfaction and quick issue resolution.
• Collaborated with team to streamline processes, enhancing overall efficiency in service delivery.
• Trained new staff on customer service protocols and systems to ensure consistent service quality.

• Coordinated transportation logistics to optimize supply chain efficiency.
• Managed inventory control processes to minimize discrepancies and ensure accuracy.
• Developed and implemented procedures for tracking shipments and enhancing delivery timelines.

Courses included but not limited to Communication Studies, Human Resource Management, Industrial Relations, Cultural Relations and Diversity, Organizational Behavior and Ethics, Project Management, Logistics Management, Strategic Management, Marketing Management, Research Methodology, Disaster Prevention and Mitigation, Financial Management, Business Accounting…