Yanique Carr Headen-Brito
rochester,NY
Summary
Detail-oriented Access Representative skilled in patient registration and scheduling. Strong communicator with a history of fostering relationships with patients, healthcare professionals, and insurance providers. Committed to delivering exceptional customer service while ensuring HIPAA compliance. Achieved improvements in administrative processes and patient satisfaction through effective data management.
Overview
14
14
years of professional experience
Work History
Outpatient access represenative
University of Rochester
Rochester, New York
09.2022 - Current
- Managed patient scheduling and appointment confirmations, enhancing overall patient access to care.
- Streamlined patient registration and insurance verification processes, reducing wait times for patients.
- Supported front desk operations, facilitating efficient patient check-in and reducing delays.
- Resolved patient inquiries and concerns promptly to enhance satisfaction.
- Implemented best practices for maintaining confidentiality of patient data.
- Performed data entry tasks accurately while following departmental policies and procedures.
- Conducted outbound calls to confirm upcoming appointments.
Customer Service Representative
Spectrum
Rochester, New York
08.2018 - 09.2022
- Resolved customer complaints through effective communication and problem-solving.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with account inquiries and service requests.
- Educated customers about product offerings and service benefits.
- Processed billing inquiries and payment transactions efficiently.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Key Holder Supervisor
Payless Shoe source
Rochester, New York
03.2012 - 12.2018
- Supervised daily operations of store, ensuring compliance with company policies.
- Trained and mentored new staff on customer service and sales techniques.
- Managed cash register operations and balanced cash drawers at end of shifts.
- Developed scheduling plans for staff to optimize coverage during peak hours.
- Developed effective staff schedules that maximized productivity.
- Implemented loss prevention measures to protect against theft and fraud.
- Conducted inventory checks and organized stock to maintain product availability.
- Assisted customers with product inquiries, providing tailored recommendations.
- Resolved customer complaints, maintaining a positive shopping experience for all patrons.
- Monitored store performance and identified areas for improvement.
- Implemented visual merchandising standards to enhance product displays and layouts.
- Created promotional displays that increased visibility of merchandise.
Education
High School Diploma -
Grover Cleveland Highschool
Ridgewood, NY06-2003
Some College (No Degree) - Medical Lab Technichian
Dutchess Community College
Poughkeepsie, NYSkills
- Patient registration
- Insurance verification
- Appointment scheduling
- Patient advocacy
- Data entry
- Confidentiality maintenance
- Customer relationship management
Timeline
Outpatient access represenative
University of Rochester
09.2022 - Current
Customer Service Representative
Spectrum
08.2018 - 09.2022
Key Holder Supervisor
Payless Shoe source
03.2012 - 12.2018
High School Diploma -
Grover Cleveland Highschool
Some College (No Degree) - Medical Lab Technichian
Dutchess Community College