Yanira Benitez
Chino,US
Summary
Proven track record in maximizing medical treatment and enhancing client satisfaction at Law Offices of Jacob Emrani, adept in legal research and strategic negotiation. Excelled in managing complex cases, achieving positive outcomes through exceptional problem-solving skills. Specialize in Serious Injury Complex Commercial/Uber/Lyft cases. Consistently prioritized client needs, ensuring streamlined processes and high-quality customer service.
Overview
7
7
years of professional experience
Work History
Senior Case Manager
Setareh Law Group
09.2024 - Current
- Monitored medical treatment progress, maintaining open lines of communication with healthcare providers involved in the client''s care plan.
- Maximized settlement outcomes for personal injury clients by diligently investigating claims and skillfully negotiating with insurance companies on their behalf.
- Managed a diverse caseload of personal injury, property damage, and liability claims effectively balancing workload demands with attention to detail.
Senior Case Manager
Law Offices of Jacob Emrani
08.2017 - 09.2024
Managed 180 cases for high volume firm specializing in personal injury liability. Handle new clients from inception to settlement. Conducts witness interviews, collects evidence, health insurance knowledge, manages medical treatment, and establish a theory of negligence. Liaison between clients, attorneys, health care providers, and medical providers. Researched and drafted case summaries, edited legal documents, and prepared exhibits for trial.
- Monitored medical treatment progress, maintaining open lines of communication with healthcare providers involved in the client''s care plan.
- Provided exceptional customer service to all clients throughout the entire duration of their case – from initial contact through resolution – resulting in a high level of client satisfaction.
Education
Bachelor of Science - Business Administration And Management
Cypress College
Cypress, CA06.1997
High School Diploma -
Roosevelt High School, Los Angeles, CA
Los Angeles, Ca06.1994
Skills
- Customer Service
- Problem Solving
- Strategic Negotiation
- Staff Training
- Record/File Maintenance
- Maximizing Medical Treatment
- Case Evaluation
- Legal Research
Accomplishments
- Implemented a daily workflow to assure the most efficient use of business time
- Assist an average of 30 clients per day in coordinating medical care which directly generates an increased case value
- Supervised team of 4 staff members.
- Used Microsoft Excel to develop inventory case tracking spreadsheets.
Skills
Over 15 years experience in the PI Legal field coupled with expertise in providing legal assistant support and customer service to clients. History of representing injured clients with a highly professional image through personal client contact and proactive phone communication. Reputation for conflict resolution by demonstrating compassion and empathy. Background of carefully investigating situations and providing satisfactory solutions.
Proficient in Microsoft Office,Outlook, CasePeer, File Vine; Medical Terminology, Legal Research, CPT Medical Coding, and all office equipment.
Timeline
Senior Case Manager
Setareh Law Group
09.2024 - Current
Senior Case Manager
Law Offices of Jacob Emrani
08.2017 - 09.2024
Bachelor of Science - Business Administration And Management
Cypress College
High School Diploma -
Roosevelt High School, Los Angeles, CA
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