YANIRA DELGADO BONELLY
Miami,FL
Summary
Currently seeking a position as a Registered Behavior Technician. Passionate about caring for children on the autism spectrum and providing the highest quality services to clients with special needs.
Great experience in the area of medical Records, intake and data analysis. Similarly, I work with Citrix, Epic and various medical data and maintenance software.
Overview
23
23
years of professional experience
Work History
RCM Coordinator
Medrina
Miami, FL
01.2024 - 03.2024
- Collaborated with IT personnel to troubleshoot any issues related to the use of the CRM platform.
- Implemented processes for tracking key performance indicators related to customer service activities.
- Documented changes made within the company's CRM database.
- Assisted with creating presentations about new features added to the company's CRM solution.
- Resolved customer complaints regarding sales and service.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Coached, developed and motivated team to achieve revenue goals.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Directed and coordinated products, services and sales activities.
- Supported sales team members to drive growth and development.
- Determined price schedules and discount rates.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
RCM Coordinator
QMC (Quality Medical Consultant Group)
Miami , FL
11.2020 - 12.2023
- Developed and maintained customer profiles in the company's CRM system.
- Analyzed data from the CRM system to develop insights into customer behavior.
- Identified opportunities to increase efficiency in managing customer relationships in the company's CRM system.
- Collaborated with IT personnel to troubleshoot any issues related to the use of the CRM platform.
- Documented changes made within the company's CRM database.
- Resolved customer complaints regarding sales and service.
- Supported sales team members to drive growth and development.
- Prepared budgets and approved budget expenditures.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
Psychologist
Provincial Center of Sports Medicine
Matanzas, Cuba
01.2007 - 01.2019
Primary Teacher
Martires de Corinthia primary school
01.2001 - 01.2005
Education
Associate of Science - HHA
Genesis Vocations
Miami, FL01-2024
Registered Behavior Technician -
Vida Training Center
06.2020
Basic course of integral massage first level -
01.2009
University Degree in Psychology -
Camilo Cienfuego
01.2007
Emerging Training of Primary Teachers -
01.2001
Institute Serca
SpainSkills
- Ability to communicate clearly and effectively
- Ability to handle multiple tasks
- Image exchange communication system
- Certificate of RBT, first aid and AED for adults / babies
- OSHA and HIPAA certifications
- Caring, compassionate, patient and well organized with excellent communication, interpersonal and social skills
- Confidentiality
- Insurance Verification
- Data Entry
- Policy Implementation
- Written Communication
- Continuous Improvement
- Data Analysis and Modeling
- Professionalism
- Team Collaboration
- Task Prioritization
- Microsoft Office
- Excellent Communication
- Active Listening
- Scheduling and calendar management
- Report Writing
- Self Motivation
- Database Maintenance
- Adaptability
- Interpersonal Skills
- Time Management
- New Hire Orientation
- Documentation and Recordkeeping
- Analytical Skills
- Multi-line phone operations
Timeline
RCM Coordinator
Medrina
01.2024 - 03.2024
RCM Coordinator
QMC (Quality Medical Consultant Group)
11.2020 - 12.2023
Psychologist
Provincial Center of Sports Medicine
01.2007 - 01.2019
Primary Teacher
Martires de Corinthia primary school
01.2001 - 01.2005
Associate of Science - HHA
Genesis Vocations
Registered Behavior Technician -
Vida Training Center
Basic course of integral massage first level -
University Degree in Psychology -
Camilo Cienfuego
Emerging Training of Primary Teachers -
Institute Serca
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