Yanira Mancill
Flagstaff,AZ
Summary
Accomplished Delivery Service Manager at ABC Supply Co. Inc., leveraging team leadership and time management to enhance customer satisfaction and operational efficiency. Expert in health insurance, demonstrated through impactful roles at GoHealth and E-Telequote Insurance, achieving sales targets and streamlining enrollment processes. Skilled in Medicare expertise and verbal communication, consistently exceeding client expectations.
Overview
10
10
years of professional experience
Work History
Delivery Service Manager
ABC Supply Co. Inc.
11.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Developed and maintained relationships with customers and suppliers through account and relationship development.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for associates and customers.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Coordinated fleet safety and maintenance ensuring all repairs are completed properly.
- Routed and scheduled product deliveries while ensuring that all OSHA and DOT policies and procedures were followed.
Senior Benefits Consultant
Balance Staffing For GoHealth
09.2023 - 11.2023
- Provided expert advice on medicare health insurance, assisting consumers in making informed decisions about their future medical insurance.
- Streamlined annual open enrollment period by marketing inbound and outbound calls for consumers to select their preferred benefit options and plans.
- Served as a licensed resource in 24 states for several private insurance companies regarding complex benefits-related issues or questions requiring specialized expertise.
- Supported consumers through challenging life events by administering leave programs such as FMLA or disability leaves, providing guidance on eligibility requirements and process steps.
- Reduced benefits costs for the company and consumers by negotiating with insurance providers and optimizing plan offerings.
- Educated staff on the value of various benefit offerings through engaging presentations and informative materials, leading to increased appreciation and utilization of available programs and resources.
Licensed Insurance Agent
E-Telequote Insurance
12.2022 - 06.2023
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
- Conducted comprehensive policy reviews for existing clients, identifying opportunities for adjustments or additional coverage.
Benefits Consultant
GoHealth
06.2021 - 10.2022
- Achieved consistent high levels of customer satisfaction through empathetic listening and problem-solving skills when addressing concerns or disputes.
- Enhanced customer satisfaction by providing accurate and timely information on health insurance policies and benefits.
- Exceeded company-set sales targets regularly through diligent follow-ups with prospects as well as upselling and cross-selling techniques to existing clients.
- Resolved client inquiries efficiently through clear communication, resulting in improved customer relationships and trust.
- Effectively managed time and resources by prioritizing client meetings, attending industry networking events, and staying current with the rapidly changing health insurance landscape.
Homemaker
Stay At Home Mom
02.2014 - 06.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated outstanding time management and problem solving skills when balancing multiple competing priorities at once.
- Demonstrated exceptional time management skills while working on multiple projects simultaneously without compromising integrity.
- Maintained up-to-date documentation on finances and taxes, for future reference and audit purposes.
Education
High School Diploma -
Ben Lomond High School
Ogden, UTSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Policy analysis
- Health Insurance & Industry Knowledge
- Call Center Customer Service
- Medicare Expertise
- Enrollment processing
- HIPAA knowledge
- Proficient in Microsoft Office
Timeline
Delivery Service Manager
ABC Supply Co. Inc.
11.2023 - Current
Senior Benefits Consultant
Balance Staffing For GoHealth
09.2023 - 11.2023
Licensed Insurance Agent
E-Telequote Insurance
12.2022 - 06.2023
Benefits Consultant
GoHealth
06.2021 - 10.2022
Homemaker
Stay At Home Mom
02.2014 - 06.2021
High School Diploma -
Ben Lomond High School