Yanira Vasquez
Cortlandt Manor,NY
Summary
Seasoned Customer Service Manager with a proven track record at Foodtown, enhancing customer loyalty and satisfaction. Expert in complaint resolution and team leadership, significantly improving service standards. Skilled in training and mentoring, with a knack for problem-solving and time management. Achieves excellence in customer service and team performance.
Overview
37
37
years of professional experience
Work History
Customer Service Manager
Foodtown
01.2017 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Researched and corrected customer concerns to promote company loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Customer Service Manager
A&P Supermarket
01.1988 - 01.2017
- Started as Part-Time cashier and rose to Full-Time within a year.
- Promoted to Bookkeeper and Customer Service Manager positions within two years.
Education
High School Diploma -
Mamaroneck High School
Mamaroneck, NY06-1988
Skills
- Customer-focused
- Problem-Solving
- Training and mentoring
- Excellent time management skills
- Cash Handling
- Adherence to high customer service standards
- Complaint resolution
- Team Building and Leadership
- Employee Scheduling
- New Hire Training
Timeline
Customer Service Manager
Foodtown
01.2017 - Current
Customer Service Manager
A&P Supermarket
01.1988 - 01.2017
High School Diploma -
Mamaroneck High School
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