Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yanira Abigail Ramirez Cortes

Abilene,TX

Summary

Dynamic operations manager with a proven track record at McDonald's, excelling in budget management and crisis resolution. Skilled in effective communication and time management, I foster strong relationships with stakeholders while enhancing customer service. Committed to maintaining high standards, I thrive in fast-paced environments and ensure operational excellence.

Overview

4
4
years of professional experience

Work History

Manager of Operations

McDonald’s (2 years) Manager
Oklahoma City, OK
11.2022 - 12.2024
  • Created and managed budgets for operational departments and monitored progress against goals.
  • Led crisis management efforts, quickly resolving operational disruptions with minimal impact.
  • Developed and maintained relationships with key stakeholders, including suppliers, customers, and partners.

Cashier

Jason’s Deli
Oklahoma City, OK
05.2023 - 11.2023
  • Conducted price checks for special orders or discounts as requested by customers.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Learned roles of other departments to provide coverage and keep store operational.

Runner, Baker, Dishwasher

Red Lobster (9 moths)
Oklahoma City, OK
08.2022 - 05.2023
  • Greeted customers and employees pleasantly and maintained upbeat demeanor.
  • Employed strong organizational skills to handle high-volume service periods without compromising quality.

Hostess, Server, Runner, ToGo

Interurban (1year)
Norman, OK
01.2021 - 01.2022
  • Assisted staff by serving food and beverages or bussing tables.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Verified reservations and wait times with customers.

Education

High School Diploma -

Norman North High School (9th-11th)
Norman, OK

(Kindergarten-9th)

Reverend Christian Lyceum Juan Bueno
Ahuachapán, El Salvador

Skills

  • Time management
  • Attention to detail
  • Effective communication
  • Conflict resolution
  • Customer service

Languages

English
Professional
Spanish
Professional

Timeline

Cashier

Jason’s Deli
05.2023 - 11.2023

Manager of Operations

McDonald’s (2 years) Manager
11.2022 - 12.2024

Runner, Baker, Dishwasher

Red Lobster (9 moths)
08.2022 - 05.2023

Hostess, Server, Runner, ToGo

Interurban (1year)
01.2021 - 01.2022

High School Diploma -

Norman North High School (9th-11th)

(Kindergarten-9th)

Reverend Christian Lyceum Juan Bueno

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Yanira Abigail Ramirez Cortes