Yanitzin Buenrostro
Hawthorne,CA
Overview
2
2
Languages
1
1
Certification
6
6
years of professional experience
Work History
Customer Service Team Lead
Flexport
Los Angeles, California
03.2022 - Current
- Led team of customer service representatives in a global logistics company.
- Resolved complex customer inquiries through effective problem-solving techniques.
- Trained new staff on customer service protocols, improving onboarding experience and operational knowledge.
- Developed training materials to improve team knowledge and performance consistency.
- Managed daily operations, including scheduling shifts and assigning tasks.
- Review attendance and productivity reports to assess team performance and identify improvement areas.
- Collaborated with logistics teams to streamline communication processes with customers.
- Facilitated regular meetings to address challenges and share best practices.
Customer Service Representative
Flexport
Los Angeles, California
03.2021 - 04.2022
- Processed billing statements for accuracy and compliance with company policies.
- Maintained records of invoices and payments in the accounting system.
- Communicated with internal departments to support billing-related activities.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Prepared and submitted customs entries for import and export shipments.
- Communicated with clients to clarify documentation requirements and procedures.
- Coordinated with freight forwarders to ensure timely delivery of goods.
- Maintained accurate records of customs transactions and correspondence.
Education
Medical Assistant Certificate - Medical
Lynwood Adult School
Lynwood, CA06-2019
High School Diploma -
Lynwood High School
Lynwood, CA06-2017
Skills
- Customer onboarding
- Operational training
- Performance evaluation
- Process improvement
- Customer relationship management
- Customer relations
- Team leadership
- Conflict resolution
- Analytical thinking
Languages
English
Professional
Spanish
Professional
Certification
- Medical Assistant
Timeline
Customer Service Team Lead
Flexport
03.2022 - Current
Customer Service Representative
Flexport
03.2021 - 04.2022
Medical Assistant Certificate - Medical
Lynwood Adult School
High School Diploma -
Lynwood High School