Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Yankarla Perdomo

Summary

Office services expert with a focus on innovative cleaning solutions and sustainable practices, bringing over 9 years of experience in maintaining pristine commercial spaces. Skilled in enhancing service delivery through digital task management systems and fostering positive client relationships. Adept at optimizing resource allocation and implementing eco-friendly protocols, committed to delivering superior cleanliness standards across multiple locations.

Overview

10
10
years of professional experience

Work History

Insurance Agent

Primerica
01.2025 - Current
  • Monitor market trends and regulatory changes to maintain compliance while developing tailored insurance solutions for diverse client needs
  • Guide clients through complex insurance decisions, providing expert advice and maintaining strong professional relationships
  • Analyse insurance market dynamics and implement risk assessment strategies to optimize portfolio performance and enhance client protection
  • Partner with underwriting teams to structure customized insurance packages while ensuring alignment with regulatory requirements
  • Conduct thorough policy reviews and risk assessments to identify coverage gaps and strengthen client protection strategies
  • Build lasting client relationships through responsive service delivery and clear communication of complex insurance concepts

Cleaning Services

Harvard
01.2025 - 2025
  • Maintain pristine commercial spaces through systematic cleaning protocols, coordinate with team members to ensure consistent service quality and client satisfaction
  • Lead daily cleaning operations, implement efficient workflow systems, and maintain high standards of cleanliness while meeting strict deadlines
  • Foster positive client relationships through reliable service delivery, adapt cleaning methods to specific client requirements, ensure space safety
  • Introduce eco-friendly cleaning solutions, optimise resource allocation, and develop sustainable practices while maintaining superior cleanliness standards
  • Partner with team members to deliver comprehensive cleaning services, share best practices, and maintain consistent quality across multiple locations
  • Streamline cleaning workflows by implementing digital task management system, enhancing service delivery and tracking completion rates across multiple sites
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.

Verizon Corporate Store
04.2023 - 01.2024
  • Demonstrated strong customer service skills at Verizon Corporate Store, resolving complex inquiries and maintaining high customer satisfaction ratings
  • Managed product inventory and store displays with precision, ensuring accurate stock levels and compelling merchandise presentation
  • Partnered with team members to achieve sales targets while maintaining exceptional service standards and operational efficiency
  • Adapted quickly to new technology systems and product launches, providing informed recommendations to diverse customer base
  • Facilitated smooth customer transactions and troubleshooting sessions, ensuring positive shopping experiences and brand loyalty

Employee

Metro by T-Mobile
03.2021 - 08.2023
  • Orchestrated seamless telecommunications transactions and account management while ensuring accurate documentation and compliance with company protocols
  • Built strong customer relationships through personalized service delivery, proactive problem-solving, and clear communication of product benefits
  • Leveraged technical expertise to troubleshoot service issues and implement effective solutions while maintaining high customer satisfaction levels
  • Contributed to team success through efficient handling of customer inquiries, adaptable problem-solving, and consistent delivery of quality service
  • Streamlined mobile device activation procedures and optimized service upgrades, leading to enhanced customer retention and operational efficiency
  • Analyzed customer usage patterns to recommend tailored service plans, resulting in improved customer satisfaction and long-term account retention

Waiter

Restaurant
01.2023 - 01.2023
  • Served guests with precision while managing multiple tables, maintained order accuracy, and enhanced customer satisfaction through attentive service
  • Orchestrated seamless dining experiences by coordinating with kitchen staff, managing reservations, and ensuring timely food service delivery
  • Built strong relationships with team members and customers, resolved dining concerns promptly, and maintained high service standards
  • Implemented efficient table management system, reducing wait times and improving guest turnover while maintaining service quality
  • Mentored new staff members on service protocols while handling complex customer requests and maintaining a positive dining atmosphere

Receptionist

LaGuardia Community College
06.2021 - 01.2023
  • Customer service Managed front desk operations, coordinated scheduling for multiple departments, and maintained comprehensive visitor records while ensuring seamless communication flow
  • Facilitated efficient daily operations through proactive appointment management, visitor assistance, and maintenance of organized administrative systems
  • Coordinated with faculty and staff to optimize room bookings, manage class schedules, and maintain facility cleanliness standards
  • Developed systematic approach to visitor management, ensuring security protocols while maintaining welcoming atmosphere for students and guests

Appoitment Setter

Call Center Solutions
02.2018 - 12.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
  • Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.

Sales Associate

Cricket Wireless
01.2016 - 01.2017
  • Executed mobile sales, enhancing customer satisfaction and store performance.
  • Managed financial transactions, ensuring accuracy and efficiency.
  • Collaborated with team to resolve customer issues, improving service delivery.
  • Developed solutions for customer needs, optimizing sales processes.
  • Built strong customer relationships through personalized mobile solutions.
  • Partnered with sales team to resolve complex customer inquiries and optimize store operations, ensuring seamless mobile device purchasing experiences
  • Developed custom mobile solutions for varied customer needs while maintaining accurate transaction records and building lasting client relationships

Education

High School Diploma -

BCHS
06.2019

Skills

  • Customer Service, Sales (Experienced), Team Work (Expert), Communication (Expert), Critical Thinking (Expert), Computer Skills (Expert), Organization (Expert), Cash Handling (Expert), Retail Management (Expert), Problem Solving (Expert), Inventory Management (Expert), Sales Strategy (Expert), Customer Engagement (Expert), Conflict Resolution (Expert), Visual Merchandising (Experienced), Time Management (Expert)

LANGUAGES

English (Native), Spanish (Native).

Timeline

Insurance Agent

Primerica
01.2025 - Current

Cleaning Services

Harvard
01.2025 - 2025

Verizon Corporate Store
04.2023 - 01.2024

Waiter

Restaurant
01.2023 - 01.2023

Receptionist

LaGuardia Community College
06.2021 - 01.2023

Employee

Metro by T-Mobile
03.2021 - 08.2023

Appoitment Setter

Call Center Solutions
02.2018 - 12.2020

Sales Associate

Cricket Wireless
01.2016 - 01.2017

High School Diploma -

BCHS

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Yankarla Perdomo