Hi, I’m
YANNA KIEFER
Austin,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
years of professional experience
Work History
Super Cheap Signs
Customer Service Representative
01.2022 - Current
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Williamson County Juvenile Services
Juvenile Supervision Officer
03.2021 - 09.2021
Job overview
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Handled inmate counts and searches for missing inmates.
- Oversaw control center, monitoring inmates, visitors and employees for signs of suspicious behavior.
- Coordinated responses to emergency situations arising in different prison locations.
- Supervised dining hall, outdoor recreation area, vocational shop and inmate housing unit.
- Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
United Ground Express
Customer Service Representative
02.2015 - 11.2020
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Main title as a Lead Supervisor on duty, responsibilities included overseeing each flight operation.
- Checking in passengers at the front desk, ontime boarding at the Gate, and assuring all luggage were loaded.
- Writing reports after each flight operation and report to manager on duty.
- Accommodating passengers, if their flight was either delayed or cancelled, which taught us how to adapt to unruly passengers.
The House Of Auction
CEO/Owner/Operator
09.2012 - 06.2015
Job overview
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
- Responsible for all Marketing and Public Relations.
Education
UW-Whitewater, Whitewater, WI
from Public Relations/Communicatios
Shoreland Lutheran High School, Somers, WI
High School Diploma
06.2002
Skills
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Order and Refund Processing
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Upselling Products and Services
- Administrative and Office Support
- Skilled in Microsoft Office
- Skilled in Microsoft Excel
Timeline
Customer Service Representative
Super Cheap Signs
01.2022 - Current
Juvenile Supervision Officer
Williamson County Juvenile Services
03.2021 - 09.2021
Customer Service Representative
United Ground Express
02.2015 - 11.2020
CEO/Owner/Operator
The House Of Auction
09.2012 - 06.2015
UW-Whitewater
from Public Relations/Communicatios
Shoreland Lutheran High School
High School Diploma
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