Yannamarie Pena Marte
Orlando,FL
Summary
Experienced with billing procedures, data entry, and customer interactions. Utilizes effective communication to ensure timely and accurate invoice processing. Track record of maintaining organized records and supporting financial operations.
Overview
6
6
years of professional experience
Work History
Chiropractic Office/Billing Assistant
Back To Mind
07.2024 - Current
- Promoted from Receptionist to Billing Specialist, supporting insurance verification, medical documentation, attorney communication, and key functions within personal injury case management.
• Managed financial transactions accurately, reconciling receipts from cash payments and insurance claim reimbursements.
• Organized and maintained detailed patient records, ensuring all documentation was complete, accurate, and properly filed.
• Processed billing transactions efficiently and reconciled discrepancies to maintain accurate financial data.
• Assisted in training new staff on office procedures, practice management software, and insurance claim workflows.
• Ensured prompt and professional communication between patients, chiropractors, and legal contacts.
• Delivered excellent customer service in a fast‑paced environment, handling inquiries with professionalism and empathy.
Sales Associate
Sherwin-Williams
08.2022 - 07.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
Warehouse Worker
Amazon
02.2022 - 08.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Rental Management/Office Manager's Assistant
Comfort Above Management
03.2021 - 03.2022
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted customers in selecting appropriate vehicles based on their needs, preferences, and budget constraints.
- Evaluated employee performance regularly, providing constructive feedback for personal development.
- Increased repeat business by fostering positive customer experiences through attentive service and follow-up communications.
- Oversaw daily operations, maintaining a focus on safety and compliance with industry regulations.
- Managed inventory effectively, ensuring optimal vehicle availability for clients.
Assistant Teacher
Kids Place Preschool
08.2020 - 03.2021
- Assisted customers in selecting appropriate vehicles based on their needs, preferences, and budget constraints.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased repeat business by fostering positive customer experiences through attentive service and follow-up communications.
- Oversaw daily operations, maintaining a focus on safety and compliance with industry regulations.
Sales Associate
HomeGoods
12.2019 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Highschool -
05.2020
Best buddies
Band
Skills
- Office Administration
- Patient Scheduling
- Appointment management
- Chiropractic Terminology
- Problem-Solving
- Attention to Detail
- Multitasking and Organization
- Patient Care
- HIPAA Regulations
- Computer Skills
- Understanding of medical terminology
- Clinical Documentation
- Patient Charting
- Phone and Email Etiquette
- Flexible Schedule
- Patient Registration
- Managing patient records
- Patient Demographics
- Appointment Scheduling
- Follow-up skills
- Workload Management
- Schedule Management
- Medical Procedures
- Reception Management
- Understanding of medical ethics
- Appointment Coordination
Languages
Spanish
Full Professional
american sign language
Elementary
Timeline
Chiropractic Office/Billing Assistant - Back To Mind
07.2024 - Current
Sales Associate - Sherwin-Williams
08.2022 - 07.2024
Warehouse Worker - Amazon
02.2022 - 08.2022
Rental Management/Office Manager's Assistant - Comfort Above Management
03.2021 - 03.2022
Assistant Teacher - Kids Place Preschool
08.2020 - 03.2021
Sales Associate - HomeGoods
12.2019 - 03.2020
William R. Boone Highschool - Highschool,