Yannamarie Pena Marte
Orlando,FL
Summary
Dynamic and results-oriented professional with a proven track record at Back To Mind, adept in office administration and patient care. Excelled in enhancing patient experiences and streamlining appointment scheduling, demonstrating exceptional problem-solving skills and attention to detail. Achieved a notable increase in patient satisfaction and efficiency, leveraging expertise in chiropractic terminology and patient scheduling.
Overview
5
5
years of professional experience
Work History
Chiropractic Office Assistant
Back To Mind
07.2024 - Current
- Managed financial transactions accurately, reconciling day-to-day receipts from cash payments or insurance claims reimbursements.
- Organized and maintained accurate patient records, ensuring that all necessary forms and documentation were up-to-date and properly filed.
- Supported chiropractic staff by managing inventory of medical supplies and ensuring timely re-ordering when needed.
- Helped maintain a positive online presence for the chiropractic office by encouraging satisfied patients to leave reviews on various platforms.
- Assisted in staff training by sharing knowledge of office procedures, practice management software usage, and insurance claim processing with new hires.
- Ensured prompt communication between patients and chiropractors through accurate message taking and relaying information as required.
- Delivered excellent customer service, addressing patient inquiries in person or over the phone with professionalism and empathy.
- Enhanced patient experience by consistently maintaining a clean, welcoming environment within the reception area.
- Contributed to a pleasant atmosphere within the chiropractic office by fostering an environment of teamwork, open communication, and mutual respect among staff members.
Sales Associate
Sherwin-Williams
08.2022 - 07.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
Warehouse Worker
Amazon
02.2022 - 08.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Car Rental Manager
Comfort Above Management
03.2021 - 03.2022
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted customers in selecting appropriate vehicles based on their needs, preferences, and budget constraints.
- Evaluated employee performance regularly, providing constructive feedback for personal development.
- Increased repeat business by fostering positive customer experiences through attentive service and follow-up communications.
- Oversaw daily operations, maintaining a focus on safety and compliance with industry regulations.
- Managed inventory effectively, ensuring optimal vehicle availability for clients.
Assistant Teacher
Kids Place Preschool
08.2020 - 03.2021
- Assisted customers in selecting appropriate vehicles based on their needs, preferences, and budget constraints.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased repeat business by fostering positive customer experiences through attentive service and follow-up communications.
- Oversaw daily operations, maintaining a focus on safety and compliance with industry regulations.
Sales Associate
HomeGoods
12.2019 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Highschool -
William R. Boone Highschool
Orlando, FL05.2020
Skills
- Office Administration
- Patient Scheduling
- Appointment management
- Chiropractic Terminology
- Problem-Solving
- Attention to Detail
- Multitasking and Organization
- Patient Care
- HIPAA Regulations
- Computer Skills
- Understanding of medical terminology
- Clinical Documentation
- Patient Charting
- Phone and Email Etiquette
- Flexible Schedule
- Patient Registration
- Managing patient records
- Patient Demographics
- Appointment Scheduling
- Follow-up skills
- Workload Management
- Schedule Management
- Medical Procedures
- Reception Management
- Understanding of medical ethics
- Appointment Coordination
Languages
Spanish
Full Professional
american sign language
Elementary
Timeline
Chiropractic Office Assistant
Back To Mind
07.2024 - Current
Sales Associate
Sherwin-Williams
08.2022 - 07.2024
Warehouse Worker
Amazon
02.2022 - 08.2022
Car Rental Manager
Comfort Above Management
03.2021 - 03.2022
Assistant Teacher
Kids Place Preschool
08.2020 - 03.2021
Sales Associate
HomeGoods
12.2019 - 03.2020
Highschool -
William R. Boone Highschool
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