Yanniva Cisneros
Gastonia,NC
Summary
Sales professional with mid-level experience specializing in client relations communication customer success and cold calling. Including a strong background in building rapport with sales prospects and upsell products and services to drive revenue growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bilingual Customer Service Representative
General Motors, GM
08.2024 - Current
- Communicated with management when customer issues escalated and worked to find resolutions.
- Provided language translation services for customer service inquiries.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Investigated and resolved customer inquiries and complaints quickly.
- Met all call quality standards and daily quotas for first-call resolution.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Maintained confidentiality of information regarding clients and company.
Detailer Manager
Cisneros Detailing, LLC
01.2023 - 08.2024
- Trained detail team to deliver best possible service to customers with quality work.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Inspected finished work to verify compliance with detailing standards.
- Maintained proper function of all service tools and equipment.
- Built clientele based on regular satisfied customers.
Car Salesperson
Auto Facil, LLC
01.2021 - 01.2023
- Met customers on lot and in showroom to discuss available vehicles and options.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Completed registration paperwork and sales documentation.
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
- Demonstrated vehicles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options.
- Assessed loan portfolios for compliance with underwriting policies.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Developed and maintained relationships with customers, lenders and other third parties.
Bilingual Customer Service Representative
General Motors, GM
08.2020 - 01.2021
- Communicated with management when customer issues escalated and worked to find resolutions.
- Provided language translation services for customer service inquiries.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Investigated and resolved customer inquiries and complaints quickly.
- Met all call quality standards and daily quotas for first-call resolution.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Maintained confidentiality of information regarding clients and company.
Education
High School Diploma -
Hunter Huss High School
Gastonia, NC06-2018
Skills
- Spanish fluency
- Data entry
- Conflict Resolution
- Networking
- Active Listening
- Goal oriented
- Telesales
- Multitasking and organization
- Account management
- Product knowledge
- Technical troubleshooting
- Sales
- Customer relationship management
- Analytical
- Prospecting skills
Certification
- NC Real Estate Broker
- NC Notary Public
- ACE Finance & Insurance Specialist
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bilingual Customer Service Representative
General Motors, GM
08.2024 - Current
Detailer Manager
Cisneros Detailing, LLC
01.2023 - 08.2024
Car Salesperson
Auto Facil, LLC
01.2021 - 01.2023
Bilingual Customer Service Representative
General Motors, GM
08.2020 - 01.2021
High School Diploma -
Hunter Huss High School
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