Jennifer Lopez
806 Connally Terrace Arlington,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Available to successfully provide empathy to others by being mindful and paying attention to detail. Maintain the efficiency to build positive connections with others. Ability to work effectively in a fast moving environment.
Overview
7
7
years of professional experience
Work History
Bilingual Customer Service Representative (REMOTE)
American Family Insurance Company
Arlington, Texas
05.2023 - Current
- Delivered exceptional customer service in English and Spanish to customers, policyholders, and claimants during the claims process.
- Processed high volume claims efficiently while maintaining quality standards.
- Documented all interactions with customers, claimants, providers, and internal departments.
- Translated English documents accurately into Spanish for effective communication with Spanish speaking customers.
Medical Assistant
Cook's Children's Pediatric Clinic
Arlington, TX
09.2022 - 04.2023
- Collected patient information through history taking, monitored vital signs, and conducted medical screenings.
- Provided necessary support to physicians during exams and treatments on demand.
- Administered vaccines, injections, and other treatments as directed by physicians.
- Maintained accurate and up-to-date medical charts for every patient appointment.
Back Office Assistant
Texas Health Surgery Center
Arlington, TX
01.2021 - 01.2022
- Assisted medical staff in Pre OP/PACU setting
- Connected patients to v/s monitor and obtained vitals, conducted fasting blood sugar tests, and performed pregnancy tests (if applicable).
- Explained discharge instructions to family member(s), assisted in discharging patients, and completed bed making tasks
- Performed COVID screening for patients and their family members upon arrival at entrance.
Back Office Assistant
Texas Health Family Care
Arlington , TX
06.2019 - 12.2020
- Communicated with patients to obtain necessary data such as vital signs, medical records, and main issues
- Provided assistance and support to medical providers during procedures.
- Performed various medical procedures including EKG's, injections administration, Hemoglobin A1c tests, PAP Smears, and Strep/Flu tests
- Ensured cleanliness and sterility of instruments, as well as stocked and sanitized examination rooms.
Front Desk and Back Office
West Arlington Minor Emergency Clinic
Arlington, TX
05.2017 - 06.2018
- Documented vital signs, past medical background, and current medication information for patients.
- Administered patient injections, conducted urine analysis tests, and performed Hemoglobin A1C's or other ordered tests.
- Managed phone calls, appointments, record scanning/referrals, payment processing, and prescription requests for pharmacy.
- Maintained cleanliness of front office areas, including lobby reception desk area and exam rooms.
Education
Medical Assisting
City School of Continuing Education
Grand Prairie, TX06.2017
High School Diploma -
Arlington High School
Arlington, TX06.2016
Associate of Arts - Pre-Nursing
Tarrant County College
Arlington, TXSkills
- Clinical; CPR Certified, Vital Signs, Urinalysis/Urine Culture, Hemoglobin A1c, Administer injections, Ear Lavage
- Strong Communication, Teamwork, Organization and Time Management, Outstanding Customer Service
- Problem Solving
- Spanish Fluency
- Caring & Empathetic
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Bilingual Customer Service Representative (REMOTE)
American Family Insurance Company
05.2023 - Current
Medical Assistant
Cook's Children's Pediatric Clinic
09.2022 - 04.2023
Back Office Assistant
Texas Health Surgery Center
01.2021 - 01.2022
Back Office Assistant
Texas Health Family Care
06.2019 - 12.2020
Front Desk and Back Office
West Arlington Minor Emergency Clinic
05.2017 - 06.2018
Medical Assisting
City School of Continuing Education
High School Diploma -
Arlington High School
Associate of Arts - Pre-Nursing
Tarrant County College
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