Yannick Serge-Andre Vakou
Newton,MA
Summary
Detail‑oriented and reliable university student seeking an On‑Campus Student Accounts Office Assistant position. Motivated to support billing, student inquiries, and administrative tasks while maintaining confidentiality and providing excellent customer service.
Overview
2
2
years of professional experience
Work History
Customer Relations Assistant
International Institute for Health Prevention
Abidjan
03.2024 - 08.2024
- Monitored and managed the daily operations of the business, including scheduling, inventory control, and customer relations
- Created a database of customer records that improved customer relations and increased customer satisfaction
- Monitoring customer complaints
- Assisted in managing customer inquiries and resolving issues effectively.
- Collaborated with colleagues to streamline communication processes for better service delivery.
- Conducted follow-up calls to ensure customer satisfaction and gather feedback.
Project Manager Assistant
Blanchards-Experts firm C.G.A
Abidjan
07.2023 - 12.2023
- Implemented project lifecycle management processes to ensure project requirements were documented and tracked throughout the project
- Developed a comprehensive project plan that outlined the key tasks and milestones for a major consulting project, resulting in the successful completion of the project on time and within budget
- Organized and delivered training sessions, whether in-person or online, for the firm's employees
- Measured the effectiveness of training programs, collected feedback, and adjusted the programs based on results and evolving needs
Project Manager Assistant
Ivorian Network for the Defense of Women's and Children's Rights
Abidjan
06.2022 - 08.2022
- Identified and resolved project issues quickly and efficiently, minimizing their impact on project progress
- Developed a comprehensive project plan that outlined the key tasks and milestones for a major consulting project, resulting in the successful completion of the project on time and within budget
- Writing of the fundraising project
Education
Business Administration - specialization in Management
International University of Grand-Bassam
Grand-Bassam12.2023
English certificate - undefined
University of Grand-Bassam
Grand-Bassam04.2019
Literary high school diploma - undefined
Saint Viateur High School
Abidjan07.2018
MBA - Project Management
Lasell University
Newton, MA12-2026
Skills
- Effective Time Management
- Ability to Work Under Pressure
- Communication Skills
- Problem Solving
Language
English B2
France
Timeline
Customer Relations Assistant
International Institute for Health Prevention
03.2024 - 08.2024
Project Manager Assistant
Blanchards-Experts firm C.G.A
07.2023 - 12.2023
Project Manager Assistant
Ivorian Network for the Defense of Women's and Children's Rights
06.2022 - 08.2022
English certificate - undefined
University of Grand-Bassam
Literary high school diploma - undefined
Saint Viateur High School
Business Administration - specialization in Management
International University of Grand-Bassam
MBA - Project Management
Lasell University