Yanny Delaluz Caballero
Orlando,FL
Summary
Bilingual in Spanish
Overview
11
11
years of professional experience
1
1
Certification
Work History
Driver
Johnson's Wrecker Service
Orlando, FL
02.2022 - Current
- Operated tow trucks to transport vehicles safely and efficiently.
- Conducted vehicle inspections to ensure compliance with safety standards.
- Assisted customers with roadside assistance, providing timely support.
- Maintained accurate logs of service calls and vehicle conditions.
- Coordinated with law enforcement for accident recovery operations.
- Mentored junior drivers on safe driving practices and equipment handling.
- Implemented process improvements to enhance operational efficiency and response times.
- Trained new hires on company policies and procedures for effective service delivery.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
Driver
Constellation towing
Winter Park, FL
05.2018 - 02.2022
- Operated heavy-duty tow trucks to recover vehicles in various conditions and locations.
- Provided exceptional customer service during roadside assistance, resolving issues swiftly and effectively.
- Maintained accurate logs of service calls, ensuring timely reporting and documentation for management review.
- Trained new drivers on safe driving practices, equipment operation, and company protocols to enhance team performance.
- Implemented best practices for vehicle maintenance schedules, enhancing reliability and reducing downtime.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
Technician
Tuffy Tire & Auto Service
Orlando, FL
05.2018 - 10.2018
- Executed routine maintenance tasks, ensuring optimal vehicle performance and safety standards.
- Collaborated with team members to streamline service processes, enhancing workflow efficiency.
- Diagnosed and repaired mechanical issues using advanced diagnostic tools and techniques.
- Implemented quality control measures to improve service accuracy and reduce rework rates.
- Mentored junior technicians in best practices for vehicle repair and maintenance procedures.
- Identified potential upsell opportunities based on client needs analysis, contributing to increased profitability.
Driver
Stanislaus Towing Services
Modesto, CA
06.2016 - 05.2018
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Managed customer interactions, providing exceptional service during stressful situations.
- Operated tow truck safely, adhering to all traffic laws and safety regulations.
- Responded promptly to emergency calls, providing timely roadside assistance for stranded motorists.
- Operated tow truck to safely transport vehicles in various conditions.
- Conducted thorough vehicle inspections to ensure compliance with safety standards.
- Communicated effectively with dispatch and clients to coordinate timely service responses.
- Resolved customer inquiries and complaints, ensuring high satisfaction levels.
- Maintained accurate records of tow operations and vehicle condition reports.
- Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
- Expedited roadside assistance requests through effective communication with dispatchers to ensure prompt arrival at the scene.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Trained new drivers on operational procedures and safety protocols.
- Implemented efficient routes to minimize response times and enhance service delivery.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Performed minor roadside repairs for clients, reducing downtime and promoting repeat business opportunities.
Technician
Tire Kingdom
Orlando, FL
03.2015 - 06.2016
- Conducted thorough inspections to identify potential issues before they escalated into significant repairs.
- Developed training materials for new hires, promoting consistent knowledge transfer within the team.
- Ensured quality control by strictly following manufacturer guidelines during repairs and installations.
- Led initiatives to adopt new technologies, improving repair turnaround times and customer satisfaction levels.
- Contributed to business growth through exceptional customer service, resulting in repeat clients and referrals.
Education
High school - undefined
Hialeah-Miami Lakes Senior High School
Hialeah, FL04.2007
Skills
- Vehicle Maintenance
- Vehicle dispatch software
- Computer operation
- Navigation software
- DOT (Department of Transportation) regulations
- Commercial Driving
- GPS navigation
- Automotive Repair
- Buffing
- Heavy lifting
- Calipers
- Driver communication tools
- Customer service
- City street navigation
- Driving
- Long-haul driving experience
- Mobile devices
- Mechanical knowledge
- Driving experience in city centers
- Pickup truck operation
- Travel time estimation
- Delivery Driver Experience
- Flatbed
- Box Truck
- Clear verbal communication
- Highway systems knowledge
- Moving
- Detailing
- Load securement
- Tow Truck
Certification
- Driver's License
- DOT Physical Certification
Languages
English
Timeline
Driver
Johnson's Wrecker Service
02.2022 - Current
Driver
Constellation towing
05.2018 - 02.2022
Technician
Tuffy Tire & Auto Service
05.2018 - 10.2018
Driver
Stanislaus Towing Services
06.2016 - 05.2018
Technician
Tire Kingdom
03.2015 - 06.2016
High school - undefined
Hialeah-Miami Lakes Senior High School