Yao Agbe
Staten Island,NY
Summary
Dynamic IT Project Manager with a proven track record at IBM/Kyndryl, excelling in project development and client relations. Spearheaded mobile application enhancements and IoT integration, driving operational efficiency. Adept in cybersecurity compliance and cross-functional collaboration, ensuring project success while managing vendor relationships and budgets effectively.
Overview
19
19
years of professional experience
1
1
Certification
Work History
IT Project Manager
IBM/ Kyndryl
Manhattan, New York
01.2018 - Current
- Technical Consultation and Client Relation Management.
- Provide program management and IT support for the Vehicle Security and Scheduling System (VS3) located at the World Trade Center Complex.
- Direct capital contracts and billing.
- IT liaison supporting networking infrastructure and software enhancements.
- Leading IT initiatives to enhance mobile application support for the World Trade Center Complex.
- Direct and lead the initiative to enhance mobile devices and applications to support vehicle and driver security in the WTC campus.
- Project Manager for SharePoint development, implementation, and administration.
- Provide IT support to manage the InfoCop application.
- InfoCop validates the integrity of drivers and vehicles against the National Crime Information Center (NCIC) database.
- Perform cybersecurity data categorization for systems standardization and best practices.
- Directly manage IT requirements to track vehicles (RFID) movement at the World Trade Center.
- Coordinate internal IT requirements to ensure that requirements are implemented as designed.
- Analyze, prepare, and document operational procedures and technical requirements.
- Directly support system administration of Under-Vehicle Surveillance Systems for the NYPD at the WTC Complex.
- Leads the end-to-end life cycle of technical projects within the Line Business unit of the business, ensuring adherence to project goals and objectives, budgetary constraints, and timeline constraints.
- Assist with the enrollment of users, systems, and endpoints into the SASE Zscaler framework for the agency.
- Manage vendors' contracts, invoices, cybersecurity compliance, agreed-upon KPIs, and SLAs.
- Direct and manage technical support related to the License Plate Reader system.
- Directs and manages vendors' work, and approves vendors' invoices.
- Provide support for SCADA, BMS, People Counting, and Customer Information Systems at WTC.
- Coordinate project management needs to migrate mission-critical systems with minimal impact to operations.
- Directly implementing an IT environment with a world-class platform based on the latest technology.
- Attends the Agency’s Technology Department daily meetings with the IT and network engineering teams to identify areas of need, evaluate process improvement opportunities, and initiate projects.
- Analyze, prepare, and document operational procedures and technical guidelines to support security operations.
- Troubleshoot wireless and wired network issues to support operations.
- Member of the Changes Advisory Board (CAB) to manage change requests.
- Successfully managed Internet of Things integration (IoT) to Building Management System (BMS).
Technical Specialist
Pomeroy
NYC, NY
01.2007 - 01.2018
- Provided technical support for the World Trade Center construction and redevelopment.
- Assisted with fiber optics installation and management in the WTC facility.
- Interfaced with the system administration and networking team for appropriate support.
- Daily status meetings with management and the technology team to discuss the status of projects.
- Collaborated with Business and Technology teams to establish scope, guidelines, and set the priority of projects.
- Directed projects to deploy surface pros to public safety.
- Formatted and re-imaged systems, as required for system deployment.
- Directed and managed the deployment of mobile devices with MDM and MAM applications, such as Microsoft Intune and MaaS360.
- Recorded technical issues and solutions.
- Installed and configured computer systems and applications in accordance with Port Authority IT standards at JFK, LGA, and EWR.
- Directed and managed the replacement of network switches.
- Maintained an accurate inventory of all physical user workstations and line business servers.
- Acted as the initial point of contact for all computing and systems related to IT challenges.
- Assisted in creating technical documentation and manuals.
- Assisted network operations to manage and maintain fiber optics and Ethernet cabling infrastructure.
Education
Certified in Network Security Administration - Cybersecurity Analyst
The Chubb Institute
Manhattan, NY01.2004
Major - Mathematics and Computer Science
Staten Island College
Ghana01.2003
Mathematics and Science Diploma -
Mfantsipim
Staten island01.1996
Skills
- Network design
- Client relations
- Project development
- Purchasing and procurement
- Software development life cycle
- Project planning
- Change impact analysis
- Critical design review
- Cross-functional coordination
- Budgeting and forecasting
- Performance improvements
- Meeting facilitation
- Disaster recovery methodologies
- Contract development
- Systems design documentation
- Project estimation and bidding
- Change control operations
- Project planning and development
- Microsoft active directory
- Network Security
- Project Management
- Cybersecurity
- SASE and Zero Trust
- Security Governance
- Data Loss Prevention (DLP)
- Cyber Threat Incident Management
- Cloud computing
- Change Control Management
- SharePoint Administration
- Wireless Networking
- Testing/QA/Rollout/Support
- Cellular Technology
- Vendor Management
- Routing and Switching
- System Migration/ Integration
- Internet of Things (IoT)
- Cross-functional collaboration
- Computer architecture
- Verbal and written communication
- Compliance monitoring
- Scope management
- Mergers and acquisitions
- Coaching and mentoring
- Root-cause analysis
- Risk management
- Network administration
- Mobile application development
- IT service management
- Enterprise architecture
- Information security
- Requirements analysis
- IT infrastructure management
- Software testing
- Cross-functional team leadership
- Cybersecurity best practices
- Stakeholder management
- Team collaboration
- Effective communication
- Problem solving
- Network infrastructure
- System administration
- Cybersecurity compliance
- IT support
- Vendor management
- Project management
- Technical consultation
- Process improvement
- Task prioritization
Certification
- OSHA
- Project+
- ITIL
- A+
- Security+
- Network+
- CAPM
- Mobility+
- Lenovo certifications
- PMP
- Certificate of Completion of CISSP
Accomplishments
- CompTIA Secure Infrastructure Specialist (CSIS)
- CompTIA IT Operations Specialist
References
References available upon request.
Timeline
IT Project Manager
IBM/ Kyndryl
01.2018 - Current
Technical Specialist
Pomeroy
01.2007 - 01.2018
Certified in Network Security Administration - Cybersecurity Analyst
The Chubb Institute
Major - Mathematics and Computer Science
Staten Island College
Mathematics and Science Diploma -
Mfantsipim