Yaozong Feng
San Leandro,CA
Summary
Experienced library professional with over 4 years of expertise in customer service, program support, and community outreach. Fluent in Cantonese and Mandarin, with a proven ability to connect with diverse audiences. Skilled in Storytime, outreach, and book processing, and eager to contribute my dedication and experience to the Library Assistant role.
Accomplished professional providing library patrons with outstanding customer service. Skilled in managing library resources, cataloging materials and organizing library records. Considered valuable and detail-oriented team player.
Overview
8
8
years of professional experience
Work History
Library Aide FT (Children’s Room)
Oakland Public Library
11.2022 - Current
- Circulate and process library materials, ensuring proper organization and shelving in alphabetical or numerical order
- Retrieve requested materials from shelves or storage for patrons
- Handle interlibrary materials, including packing, unpacking, sorting, and transferring items between branches
- Lead my own Storytime sessions to help librarians, encouraging kids to enjoy reading and stories with over 20 people every time
- Assisting with events like crafts, and other community programs to support library
- Participate in outreach efforts to promote library services and engage with diverse communities
- Training new aides
- Perform additional tasks as assigned to support library operations
- Supported the creation of a positive learning environment by enforcing library rules and addressing any disruptive behavior promptly and professionally.
- Collaborated with other library aides to create an efficient team dynamic and ensure smooth operations across all departments.
- Answered questions from patrons and helped to find desired materials.
- Processed library card applications and maintained patron records with accurate contact information.
- Helped patrons locate resources using catalog and circulation systems.
Officer Assistant
East Bay Super Print
08.2016 - 11.2021
- Fulfilled customer orders accurately and efficiently, ensuring timely and quality results
- Operated medium-sized color printing machines, black-and-white printing machines, and cutting machines to meet customer requests
- Communicated with customers via email to understand their needs and provide tailored solutions
- Collaborated with colleagues to maintain workflow efficiency, paying close attention to detail
- Took on other duties as assigned by the manager to support overall business operations
- Managed approximately 10-20 incoming calls, emails per day from customers.
Education
Associate Degree of Art - Sociology
Laney College
Oakland, CA05.2020
Skills
- Storytime leadership and program assistance
- Multilingual outreach to promote library services and engage communities in Oakland
- Library book processing and organization
- Bilingual: Fluent in Cantonese and Mandarin (read, write, speak)
- Strong organizational and multitasking abilities
- Proficient in customer service and communication
- Skilled in operating printing and cutting machines
- Experience working with youth
- Reference services
- Circulation desk operations
Awards
Successfully passed the Cantonese bilingual exam, completed Storytime training with recognition for leading engaging and effective sessions, and acknowledged for the ability to connect with and support diverse communities
Accomplishments
During the Lunar New Year program, I supported the event by hosting a Storytime with my colleagues that drew over 50 participants, contributing to a day that brought together around 200 community members. The celebration included crafts, a lion dance, and food, making it a memorable and successful event. I also passed a bilingual proficiency test, which highlights my ability to connect with and serve diverse community.
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Library Aide FT (Children’s Room)
Oakland Public Library
11.2022 - Current
Officer Assistant
East Bay Super Print
08.2016 - 11.2021
Associate Degree of Art - Sociology
Laney College
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