Yaqub Ali
Worcester,MA
Summary
Driven and bilingual professional with a proven track record at Amazon, adept in material handling and customer service. Excelled in reducing order processing times through efficient picking and packing, while maintaining high customer satisfaction ratings at UPS Customer Center. Skilled in communication and problem-solving, consistently delivering results beyond expectations.
Overview
3
3
years of professional experience
Work History
Warehouse Worker
Amazon
08.2023 - 09.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Cashier
Crown Fried Chicken And Pizza
01.2021 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Ups Customer Service
UPS Customer Center
07.2022 - 09.2022
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
Education
Associate Of Arts And Sciences - Biology
Quinsigamond Community College
Worcester, MABurncoat High School
Worcester 06.2022
Skills
- Packaging and Labeling
- Picking and Packing
- Self-Motivated and Disciplined
- Cleaning and Organizing
- Problem-Solving
- Sorting and Labeling
- Material Handling
- Order picking and processing
- Bilingual
- Customer service
- Communication skill
- Work completion
- Cash handling
- Food preparation
- Taking orders
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
French
Elementary
Timeline
Warehouse Worker
Amazon
08.2023 - 09.2023
Ups Customer Service
UPS Customer Center
07.2022 - 09.2022
Cashier
Crown Fried Chicken And Pizza
01.2021 - 09.2023
Associate Of Arts And Sciences - Biology
Quinsigamond Community College
Burncoat High School
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