Yaquelin Ortiz Enriquez
Donna,TX
Summary
Dynamic case manager with a proven track record at Texas Managing Consultants, showcasing exceptional problem-solving and customer service skills. Elevated client satisfaction and loyalty through innovative solutions and empathetic communication. Excelled in high-pressure environments, significantly contributing to business development and client retention. Expert in case management and adept at fostering professional relationships.
Customer service professional with proven track record in assisting clients and enhancing their experience. Known for reliability, adaptability, and collaborative approach in achieving team goals. Proficient in navigating various customer service platforms and maintaining positive attitude under pressure.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Case Manager
Texas Managing Consultants
Elsa, TX
11.2023 - Current
- Supported the firm''s growth by participating in business development initiatives, such as drafting proposals for prospective clients or attending industry networking events.
- Maintained strict confidentiality of sensitive client information, adhering to ethical guidelines and professional standards at all times.
Customer Service Representative
Spectrum Customer Services
09.2022 - 10.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Server
Buffalo Wild Wings
09.2020 - 09.2021
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Increased first-contact resolution rates by employing effective problem-solving techniques during interactions with customers.
Education
High School Diploma -
Donna High School
Donna, TX 05.2001 -
Skills
Case management
Problem-solving
Decision-making
Documentation and reporting
Active listening
Product knowledge
Customer service and communication skills
Customer service and retention
Timeline
Case Manager
Texas Managing Consultants
11.2023 - Current
Customer Service Representative
Spectrum Customer Services
09.2022 - 10.2023
Server
Buffalo Wild Wings
09.2020 - 09.2021
High School Diploma -
Donna High School
05.2001 -
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