Yaquelin Rodriguez Diaz

Server

IHOP

02.2018 - 07.2020

Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Bussed and reset tables to keep dining room and work areas clean.
Cultivated warm relationships with regular customers.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Explained menu items and suggested appropriate options for food allergy concerns.
Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Seated customers in timely manner by managing reservations and waitlists skillfully.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Served food and beverages promptly with focused attention to customer needs.
Answered customers' questions, recommended items, and recorded order information.
Processed orders and sent to kitchen employees for preparation.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Checked guests' identification before serving alcoholic beverages.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Inspected dishes and utensils for cleanliness.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Summary

Overview

Work History

Server

Server

Education

Dental Assistant

Skills

Accomplishments

Languages

Timeline

Server

Server

Dental Assistant

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