Yara Shoora
Glendale,CA
Summary
Well-qualified candidate familiar with skills and abilities needed to succeed. Flexible hard worker ready to learn and contribute to team success. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
3
3
years of professional experience
Work History
Brand Representative Lead
Abercrombie & Fitch
08.2022 - Current
- Training new associates and introducing them to the team, while helping them learn new tasks
- Maintained an active knowledge of the products and store layout
- Provided support to managers by being responsible for watching the sales floor and improving store scores in company goals
- Enhanced customer loyalty through exceptional service and product knowledge
- Worked with team to achieve sales goals for products
- Assisted customers with product selection based on individual needs and preferences
- Educated customers on product features and answered questions regarding product use
Front Desk Receptionist
Prolase Med Spa
Glendale, CA
08.2024 - 12.2024
- Scheduled and confirmed appointments for clients and staff.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Inputted patient data into the electronic health record system.
- Conducted outbound calls to remind patients of upcoming appointments.
- Greeted patients upon arrival and provided them with necessary paperwork.
- Provided clear instructions to patients regarding their upcoming visits.
- Reviewed patient medical history documents prior to appointment scheduling.
Temporary Keyholder
Hollister
10.2023 - 12.2023
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly
- Streamlined store operations by assisting with inventory management, merchandising, and restocking
- Increased sales performance through effective product knowledge and targeted upselling techniques
- Strengthened team morale by fostering a positive work environment and offering constructive feedback
- Managed cash register operations accurately, balancing daily transactions and making bank deposits as needed
- Demonstrated leadership skills in absence of manager; supervised staff members and delegated tasks effectively
- Completed store opening and closing procedures
- Trained and mentored new employees
- Oversaw team of 15+ employees
Hospital Intern
Glendale Memorial Hospital
11.2021 - 05.2022
- Helped provide patient care
- Learned about hospital procedures
- Talked to patients and doctors about their experience in the medical field
- Participated in educational workshops and training sessions to stay current on industry advances and improve professional skills
Education
High school Diploma -
Glendale High School
Glendale, CA06.2022
prerequisite classes for nursing -
Glendale Community College
Glendale, CASkills
- Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Communication
- Organization
- Quick learner
- Teamwork
- Leadership
- Conflict resolution
- Strong work ethic
- Active listening
- Time management
Awards
- Presidential award 2015
- Gold honor roll, 2022
- Academic awards 2018-2022
Languages
Arabic
Native/ Bilingual
English
Native/ Bilingual
Spanish
Limited
Timeline
Front Desk Receptionist
Prolase Med Spa
08.2024 - 12.2024
Temporary Keyholder
Hollister
10.2023 - 12.2023
Brand Representative Lead
Abercrombie & Fitch
08.2022 - Current
Hospital Intern
Glendale Memorial Hospital
11.2021 - 05.2022
High school Diploma -
Glendale High School
prerequisite classes for nursing -
Glendale Community College