Yaralis Matos Guilarte
Tampa,Florida
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
19
19
years of professional experience
Work History
Front Desk Receptionist
Gretel Hernandez
Tampa, Florida
12.2023 - 06.2024
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Responded to customer inquiries via phone, email, and in person.
- Handled sensitive information in a confidential manner.
- Created and managed digital and physical filing systems for records, correspondence, and other material.
- Assisted in the preparation of meeting rooms and facilities for scheduled events.
- Performed basic bookkeeping tasks and issued invoices as needed.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Investigated and analyzed client complaints to identify and resolve issues.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
Teacher
Goddard School
Tampa, Florida
02.2022 - 06.2023
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
- Utilized technology such as interactive whiteboards and online resources to enhance instruction.
- Maintained a safe and orderly learning environment for all students.
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Encouraged critical thinking skills and problem solving strategies among students.
- Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
- Scheduled tutoring sessions to help students improve grades and gain better grasp course material.
Quality Control Inspector
Brighstar
Chicago, Illinois
07.2015 - 11.2019
- Communicated effectively with management regarding progress toward meeting quality objectives.
- Tested finished goods prior to shipment according to established protocols.
- Ensured compliance with safety regulations by monitoring workers during the manufacturing process.
- Analyzed data from process control systems to identify trends in product quality.
- Reviewed customer complaints and identified potential sources of quality issues.
- Collaborated with cross-functional teams to resolve complex problems related to product design or manufacturing processes.
- Adhered strictly to Good Manufacturing Practices guidelines at all times.
- Performed first article inspection on incoming raw materials.
Art Instructor
Frank Pais
Cuba, Baracoa
03.2005 - 12.2012
- Participated in faculty meetings where upcoming events were discussed and planned out.
- Utilized online platforms such as Google Classroom for remote teaching purposes when necessary due to pandemic restrictions.
- Motivated students to reach their highest potential by setting achievable goals.
Education
Dental Assisting
Academy of Dental Assistant
Tampa, FL08-2024
Bachelor of Arts -
Jose Antonio Maceo
Cuba Baracoa02-2009
Skills
- Spreadsheet tracking
- Customer Service
- Project Management
- Departmental support
- Appointment confirmation
- Supply Management
- Spanish Speaker and English
Timeline
Front Desk Receptionist
Gretel Hernandez
12.2023 - 06.2024
Teacher
Goddard School
02.2022 - 06.2023
Quality Control Inspector
Brighstar
07.2015 - 11.2019
Art Instructor
Frank Pais
03.2005 - 12.2012
Dental Assisting
Academy of Dental Assistant
Bachelor of Arts -
Jose Antonio Maceo
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