Yaranise Albino
Millville,NJ
Summary
Dedicated and knowledgeable customer service professional with extensive industry experience. Proven track record as a solid team player, known for an outgoing and positive demeanor. Skilled in establishing rapport with clients, motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented approach passionate about developing relationships, cultivating partnerships, and driving business growth.
Overview
7
7
years of professional experience
Work History
Member Service Representative (MSR)
Mid-Hudson Valley Federal Credit Union
06.2022 - 08.2024
- Facilitated seamless client experiences by processing financial transactions with meticulous attention to detail
- Managed business and personal accounts, opening new accounts, conducting account reviews, and ensuring regulatory compliance
- Guided members through loan products, explaining details, and assisting in selecting suitable options, contributing to increased member loyalty
- Identified opportunities for cross-selling banking products, enhancing member relationships, and improving overall service quality.
Surgical Assistant
Mosaic Oral Surgery
08.2022 - 03.2023
- Assisted the oral surgeon in various tasks, including administering medication and passing instruments
- Collaborated with the surgical team to prepare and set up surgical instruments, ensuring a sterile and organized environment for procedures
- Communicated effectively with patients, addressed their concerns, and provided post-surgery instructions
- Contributed to the smooth operation of the oral surgery practice through my organizational and teamwork skills
- Assisted in the documentation of patient medical records, updating charts with accurate information, and ensuring compliance with healthcare regulations.
Server
Olive Garden
01.2020 - 05.2022
- Exemplified a commitment to delivering impeccable customer service within a dynamic and fast-paced restaurant setting
- Orchestrated the seamless management of multiple tables, ensuring the timely and precise delivery of orders to enhance the dining experience
- Collaborated seamlessly with the kitchen staff, demonstrating a keen understanding of customer preferences and proactively addressing issues to maintain a high standard of service
- Showcased exceptional multitasking prowess, efficiently juggling various responsibilities with finesse
- Cultivated a positive and welcoming ambiance, contributing significantly to overall customer satisfaction and the restaurant's reputation for excellence.
Cashier/Customer Service
Hobby Lobby
06.2019 - 12.2019
- Proficiently operated the cash register, executing customer transactions with precision and efficiency
- Engaged customers with detailed product knowledge, offering valuable information and recommendations to enhance their shopping experience
- Skillfully resolved customer inquiries, providing prompt and satisfactory solutions to ensure a positive interaction
- Contributed to the seamless flow of operations by actively participating in inventory management and demonstrating expertise in restocking shelves
- Maintained a welcoming and positive shopping environment, leaving a lasting impression on customers.
Housekeeper/Laundry Worker
Lincoln Specialty Care Center
05.2017 - 12.2018
- Maintained the highest standards of cleanliness in patient rooms, ensuring a safe and sanitary environment
- Cultivated meaningful interactions with patients, addressing individual needs with meticulous attention, positively contributing to their overall well-being
- Executed housekeeping duties with precision, emphasizing attention to detail for the enhanced well-being of patients
- Created a serene atmosphere that significantly contributed to the positive patient experience
- Collaborated seamlessly with the healthcare team, fostering a harmonious and supportive environment
- Efficiently managed the distribution of patients' clothing, upholding cleanliness and organization standards
- Proactively addressed missing clothing concerns, implementing coordinated efforts for prompt recovery and maintaining a personalized experience for patients.
Education
Bachelor's in International Studies - Modern Languages And Linguistics
Rowan University
Glassboro, NJ12.2025
Skills
- Customer Service
- Communication skills
- Computer literacy
- Organizational skills
- Collaboration
- Microsoft Word
- Personal assistant experience
- Microsoft Outlook
- Clerical experience
- Filing
- Time management
- Research
- Calendar management
- Google Suite
- General counsel
- Translation
- Interpretation
- Writing skills
Languages
Spanish
Native or Bilingual
Timeline
Surgical Assistant
Mosaic Oral Surgery
08.2022 - 03.2023
Member Service Representative (MSR)
Mid-Hudson Valley Federal Credit Union
06.2022 - 08.2024
Server
Olive Garden
01.2020 - 05.2022
Cashier/Customer Service
Hobby Lobby
06.2019 - 12.2019
Housekeeper/Laundry Worker
Lincoln Specialty Care Center
05.2017 - 12.2018
Bachelor's in International Studies - Modern Languages And Linguistics
Rowan University
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