Yardan Pagan
Jersey City
Summary
Dedicated and detail-oriented professional seeking a role in retail or security, where I can utilize my strong communication skills and passion for customer service to drive sales, ensure safety, and build strong relationships with customers and colleagues. I'm a team player with a strong work ethic, and a commitment to excellence.
Overview
4
4
years of professional experience
Work History
Security Officer
Newport mall
Jersey City
06.2025 - 09.2025
- Monitored premises to ensure safety and security of staff and visitors.
- Conducted regular patrols to identify potential security risks and hazards.
- Responded promptly to alarms, incidents, and emergency situations on-site.
- Collaborated with law enforcement during investigations and reported findings effectively.
- Assisted in training new security personnel on operational guidelines and procedures.
- Maintained detailed logs of daily activities, incidents, and irregularities for review.
- Provided exceptional customer service while addressing visitor inquiries and concerns.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Checked for safety hazards and took corrective action when necessary.
Shift leader
Taco bell
Jersey City
04.2024 - 05.2025
- Manager skills
- Customer Service
- Inventory
- Trained new employees on food preparation and customer service standards.
- Managed inventory levels and placed orders for essential supplies.
- Maintained cleanliness and organization in the kitchen and dining areas.
- Resolved customer complaints promptly to enhance satisfaction.
- Monitored food safety practices to comply with health regulations.
- Assisted in scheduling shifts to meet staffing needs effectively.
- Coordinated team meetings to discuss daily goals and performance expectations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised and led employees to maintain productivity and customer service levels.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Delegated tasks to employees and monitored activities and task completion.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Assisted general manager with operations game plan and company initiatives implementation.
Stocking Team Supervisor
Walmart
Bayonne
05.2023 - 09.2023
- Supervised daily team operations and ensured compliance with company policies.
- Coordinated training sessions for new team members to enhance skill development.
- Managed inventory levels and maintained accurate records for resource allocation.
- Facilitated communication between departments to streamline workflow processes.
- Conducted performance evaluations and provided constructive feedback to employees.
- Resolved conflicts among team members to promote a positive workplace culture.
- Led weekly meetings to discuss project updates and address team concerns.
- Led and managed employees in partnership with other company leaders.
- Conducted quality checks and accuracy audits.
- Assisted in hiring new employees by conducting interviews, providing recommendations.
- Developed and implemented policies to improve team performance.
- Implemented strategies for improving efficiency within the workplace environment.
- Communicated effectively with other departments to ensure that all projects are completed on time.
- Trained employees on daily tasks and coached to improve performance.
Event Security Guard
Allied Universal Security Services
New York
05.2021 - 02.2023
- Monitored event entrances to ensure authorized access for attendees.
- Conducted regular patrols to maintain safety and security throughout the venue.
- Responded swiftly to incidents, providing assistance and managing crowd control.
- Collaborated with event staff to coordinate emergency response plans effectively.
- Assisted in the setup of security equipment, including metal detectors and cameras.
- Engaged with attendees to promote a safe and enjoyable event atmosphere.
- Reported suspicious activities promptly to supervisors for further investigation.
- Provided detailed reports on security incidents during and after events for review.
- Patrolled the area around the venue to detect any suspicious activity or persons before, during, and after events.
- Supervised entrance points throughout the event venue to ensure no prohibited items were allowed inside.
- Greeted guests upon arrival while ensuring they followed proper protocols for entry into the facility.
- Managed traffic flow patterns both outside and inside the facility during high attendance periods.
- Enforced rules and regulations within the facility as set forth by local authorities or management personnel.
- Monitored and secured the premises to prevent theft or unauthorized access to restricted areas.
- Conducted security checks of attendees, staff and vendors to ensure safety and compliance with regulations.
- Issued visitor passes as needed, while verifying identity through appropriate documents such as IDs or tickets.
- Provided guidance on crowd control management during events.
- Responded quickly and calmly to any emergencies that arose during an event.
- Performed post-event inspections of facilities for damages caused by guests, vendors, or other external sources.
- Informed patrons about safety policies, procedures, and protocol for attending events.
- Maintained a detailed log of all security incidents that occurred at the event site.
- Coordinated with law enforcement officials when necessary for additional support during large-scale events.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
- Stayed in frequent communication with security and event staff to smoothly respond to concerns.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
Education
High School Diploma -
Henry Snyder High School
Jersey City, NJUnarmed Security Guard -
Sora License
Jersey City, NJSkills
- Multitasking
- Fluent in English
- Quick learner
- Strong values, integrity
- Positivity and enthusiasm
- Friendliness, personability
- Management
- Surveillance techniques
- Emergency response
- Customer service
- Attention to detail
- Problem solving
- Effective communication
- Training and development
- Security guard license
- Night and safe deposit procedures
- Team leadership
- Reliable
- self motivated
- hardworking
- hospitality
References
Reference available upon request
Timeline
Security Officer
Newport mall
06.2025 - 09.2025
Shift leader
Taco bell
04.2024 - 05.2025
Stocking Team Supervisor
Walmart
05.2023 - 09.2023
Event Security Guard
Allied Universal Security Services
05.2021 - 02.2023
High School Diploma -
Henry Snyder High School
Unarmed Security Guard -
Sora License