Python
Yardley Francois
IT Customer Support
Elizabeth,NJ
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service Manager
1800 Heaters
Edison, NJ
09.2014 - Current
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
- Resolved concerns with products or services to help with retention and drive sales.
Crew Team Member
AMC Theaters
Elizabeth, NJ
06.2013 - 09.2014
- Used proper techniques to prepare food and ingredients.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Assisted other team members to achieve goals.
Education
Associate of Science - Computer Science
Union County College
Cranford, NJ 09.2010 - 05.2013
Bachelor of Science - Information Technology
New Jersey Institute of Technology
Newark, NJ 09.2019 - Current
Skills
Customer Relations
undefinedAccomplishments
- Resolved product issue through consumer testing.
Software
Html
CSS
Java Script
Php
SQL
Timeline
Bachelor of Science - Information Technology
New Jersey Institute of Technology
09.2019 - Current
Customer Service Manager
1800 Heaters
09.2014 - Current
Crew Team Member
AMC Theaters
06.2013 - 09.2014
Associate of Science - Computer Science
Union County College
09.2010 - 05.2013
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