Yareli Cortez
Santa Ana,CA
Summary
Proven leader in high-pressure environments, adept at multitasking and enhancing customer satisfaction at previous work places. Skilled in cash handling and exceptional customer service, I boosted loyalty through effective complaint resolution. My mentoring at McDonald's fostered team efficiency, showcasing a strong work ethic and interpersonal communication prowess.
Overview
3
3
years of professional experience
Work History
Waitress Trainee
Olive Garden Restaurant
07.2023 - Current
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
Food Service Supervisor
McDonald's Restaurant
01.2021 - 08.2023
- Collaborated with team members to complete tasks quickly during peak hours, minimizing wait times for customers.
- Assisted management in resolving customer complaints, resulting in increased loyalty and repeat business.
- Contributed to the development of new employees through comprehensive onboarding processes, including hands-on training and mentoring.
Volunteer
Boys And Girls Club Of Santa Ana
12.2021 - 01.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Assisted in food distribution for increased community reach and support.
- Used strong interpersonal communication skills to convey information to others.
- Sorted, stocked and organized shelves with food for easy access by other volunteers.
Education
Associate of Science - Engineering
Santa Ana College
Santa Ana, CA05.2025
High School Diploma -
Santa Ana High School
Santa Ana, CA06.2023
Skills
Handling Complaints
Memory retention
Strong Work Ethic
Exceptional customer service
Cash Handling
Telephone skills
Languages
Spanish
Native or Bilingual
Timeline
Waitress Trainee
Olive Garden Restaurant
07.2023 - Current
Volunteer
Boys And Girls Club Of Santa Ana
12.2021 - 01.2023
Food Service Supervisor
McDonald's Restaurant
01.2021 - 08.2023
Associate of Science - Engineering
Santa Ana College
High School Diploma -
Santa Ana High School
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