Yareli Crespo Tovar
RIVERSIDE
Summary
Motivated and adaptable Specialist with a proven track record of delivering exceptional customer service at Apple and previous retail roles. Bilingual in English and Spanish, skilled in fostering inclusive environments, resolving complex issues, and enhancing customer experiences. Seeking a permanent role to continue driving Apple's culture
of innovation and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Merchandise Cast Member
Retail Store
Anaheim
03.2025 - Current
- Followed correct cash handling procedures while processing payments from guests.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed inventory and supplies to ensure materials were available when needed.
- Assisted customers with locating desired items throughout the store.
- Greeted customers and retrieved requested products to drive satisfaction.
- Stocked shelves with new merchandise in a timely manner.
Specialist
Apple
08.2024 - 01.2025
- Delivered exceptional customer experiences by actively listening to customer needs, personalizing solutions, and educating them on Apple products and services
- Provided Spanish language translation services to ensure clear communication and inclusive customer experiences
- Assisted with Genius Bar referrals, connecting customers to appropriate technical support for efficient issue resolution
- Supported Apple Vision Pro demos to enhance customer understanding and experiences
- Navigated complex customer scenarios with composure and problem-solving strategies
- Collaborated with team members to foster an inclusive and supportive store environment
Sales Associate
Cotton On Kids
10.2022 - 08.2024
- Provided engaging customer experiences by communicating effectively and entertaining children
- Increased sales by recommending products tailored to customer needs
- Organized racks and shelves to maintain visual appeal and promote merchandise
- Handled cash transactions efficiently while adhering to company cash handling policies
Server
Mi Propio Taco
06.2022 - 10.2022
- Delivered prompt and attentive service, ensuring customer satisfaction
- Managed multiple tables simultaneously, maintaining high service quality
- Collaborated with team members during busy shifts for smooth workflow
Cashier
El Super Market
05.2021 - 07.2021
- Operated cash register for various payment transactions with excellent accuracy
- Maintained a clean and organized work environment
- Provided friendly and efficient service to customers, enhancing their shopping experience
Gift Shop Volunteer
California Citrus Historic Park Gift Shop
02.2021 - 05.2021
- Assisted customers in selecting unique gifts and souvenirs, increasing sales
- Maintained clean and operational facilities to serve program needs
- Completed 27 volunteer hours
Volunteer
Helping Hands Daycare Center
08.2018 - 02.2020
- Supported children's academic development and provided entertainment
- Maintained clean and safe environments to protect children and families
- Completed 90 volunteer hours
Education
Bachelor of Arts - Psychology
California State University, Fullerton
Fullerton, CA05-2026
High School Diploma -
Norte Vista High School
Riverside, CA05.2022
Skills
- Customer service
- Manage Ambiguity
- Inventory management
- Time management
- Data analysis
- Team collaboration
- Problem solving
- Goal setting
- In-store support
- Multitasking
Skills
- Bilingual: English/Spanish
- Bilingual: English/Spanish
Timeline
Merchandise Cast Member
Retail Store
03.2025 - Current
Specialist
Apple
08.2024 - 01.2025
Sales Associate
Cotton On Kids
10.2022 - 08.2024
Server
Mi Propio Taco
06.2022 - 10.2022
Cashier
El Super Market
05.2021 - 07.2021
Gift Shop Volunteer
California Citrus Historic Park Gift Shop
02.2021 - 05.2021
Volunteer
Helping Hands Daycare Center
08.2018 - 02.2020
Bachelor of Arts - Psychology
California State University, Fullerton
High School Diploma -
Norte Vista High School
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