YARELI JAIMES
Chicago,IL
Summary
Program coordinator with extensive experience in stakeholder engagement and program management at Corazon Community Services. Bilingual in English and Spanish, utilizing data analysis and crisis intervention to enhance participant employability and community awareness through effective workshops. Expertise in operations management and financial administration, overseeing budget planning and implementing strategic initiatives. Dedicated to leading teams towards achieving organizational goals and sustaining mission-driven outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Program Coordinator, Workforce Development
Corazon Community Services
Chicago, IL
05.2024 - Current
- Coordinated workforce development programming, employment readiness workshops, and career exploration events, empowering youth and adults to achieve career goals.
- Provided individualized case management, career coaching, and resume development, facilitating successful job placements for diverse participants.
- Facilitated workshops on career readiness, financial literacy, interview preparation, and job search strategies, enhancing participants' employability skills.
- Partner with employers, community organizations, and training providers to expand internships, job shadowing, and career pathways.
- Collaborate with Digital Literacy staff to deliver training on computer skills, online applications, and digital resume building.
- Maintain participant records, grant documentation, and program reports in compliance with agency standards.
Immigrant Rights & NAI Program Coordinator Intern
Brighton Park Neighborhood Council
Chicago, IL
08.2025 - 05.2026
- Co-facilitated Know Your Rights workshops, citizenship classes, and community education initiatives in English and Spanish, enhancing community awareness of legal rights.
- Connected community members to essential legal, housing, mental health, and social service resources, improving access to vital support services.
- Supported civic engagement efforts through voter registration and outreach initiatives.
- Conducted community needs assessments and collaborated on advocacy strategies, influencing local policies that promote immigrant justice.
Customer Service Representative
H&M
10.2023 - 05.2024
- Handled high-volume customer interactions via phone, chat, and email, ensuring adherence to service quality standards.
- Addressed customer concerns, billing issues, and order inquiries through effective use of CRM systems and internal databases.
- Showcased strong written communication, conflict resolution, and problem-solving skills in customer interactions.
Fuerza Program Intern
Corazon Community Services
Cicero, IL
08.2023 - 05.2024
- Facilitated group activities that fostered leadership, engagement, and personal development.
- Established a welcoming environment that encouraged youth participation and comfort during activities.
- Mentored and tutored youth, enhancing academic performance and social-emotional skills.
Volunteer
Pacific Garden Mission
Chicago, USA
02.2023 - 08.2023
- Prepared and served nutritious meals to enhance well-being of shelter residents.
- Prepared meals in a team setting, ensuring nutritional standards were met.
- Supported daily operations by ensuring sanitation standards, facilitating meal distribution, and engaging clients for better service.
- Assisted clients with daily needs and provided compassionate support.
- Organized community events to promote awareness and engagement.
Education
Master of Social Work (MSW) -
Aurora University
Aurora, IL08-2026
Bachelor of Science - Social Work
Governors State University
University Park, IL05-2025
Skills
- Program coordination
- Stakeholder engagement
- Grant reporting
- Data analysis
- Microsoft Office Suite and Google Workspace
- Bilingual: English and Spanish
- Crisis intervention
Certification
- Mandated Reporter Certification, 2024
- Adult Mental Health First Aid, 2025
- Youth Mental Health First Aid, 2025
- Trauma-Informed Care Certification, 2025
- 40-Hour Domestic Violence Training Certification, 2026
Volunteer Experience
Volunteer, Pacific Garden Mission, Chicago, IL, 02/01/23, 08/01/23, Prepared and served meals to shelter residents., Supported daily operations with sanitation, meal distribution, and client engagement.
Social Work Internship Experience
- Immigrant Rights & NAI Program Coordinator Intern, Brighton Park Neighborhood Council, Chicago, IL, 08/01/25, 05/01/26, Co-facilitated Know Your Rights workshops, citizenship classes, and community education initiatives in English and Spanish., Connected community members to legal, housing, mental health, and social service resources., Supported civic engagement efforts through voter registration and outreach initiatives., Conducted community needs assessments and collaborated on advocacy strategies promoting immigrant justice.
- Fuerza Program Intern, Corazon Community Services, Cicero, IL, 08/01/23, 05/01/24, Supported youth through mentoring, tutoring, and academic/social-emotional programming., Assisted with group activities promoting student development, leadership, and engagement., Fostered a safe and inclusive environment for youth participants.
Timeline
Immigrant Rights & NAI Program Coordinator Intern
Brighton Park Neighborhood Council
08.2025 - 05.2026
Program Coordinator, Workforce Development
Corazon Community Services
05.2024 - Current
Customer Service Representative
H&M
10.2023 - 05.2024
Fuerza Program Intern
Corazon Community Services
08.2023 - 05.2024
Volunteer
Pacific Garden Mission
02.2023 - 08.2023
Master of Social Work (MSW) -
Aurora University
Bachelor of Science - Social Work
Governors State University