Yarelis Perez
Kissimmee
Summary
Driven professional with a track record of enhancing customer satisfaction and financial performance. Excelled in staff management and conflict resolution, leveraging bilingual capabilities and effective communication to foster team cohesion and elevate customer experiences
Overview
16
16
years of professional experience
Work History
Lead Technician
On Time Repair by Samsung
02.2025 - Current
- Led technicians in troubleshooting and resolving technical issues efficiently
- Oversaw installation and maintenance of equipment, ensuring optimal performance.
- Developed training programs for new technicians, enhancing skill development.
Brand Ambassador Team Lead
Davis Wick Talent/ JBC
07.2022 - Current
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals
- Increased product sales through effective demonstrations and engaging customer interactions
- Led teams up to 30, maintained staff schedules, in charge of breaks, and kept track of inventory
Sales Associate
Laderach
07.2025 - Current
- Cultivated strong customer relationships through personalized service and product knowledge
- Managed inventory levels, ensuring accurate stock replenishment and organization
- Handled cash transactions
Supervisor
Ghirardelli
03.2014 - 05.2024
- Trained new employees and delegated daily tasks and responsibilities
- Completed store opening and closing procedures and balanced tills
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency
Sales Associate
Jacob's Jewelry
01.2010 - 01.2014
- Repaired high-value merchandise such as jewelry and watches
- Maintained and tracked inventory needs in accordance with company policy
- Ensured proper appraisals were completed with merchandise
Education
Aviation Maintenance Technician (AMT) Certificate -
Aviation Institute of Maintenance
Orlando, FL10.2019
Skills
- Bilingual (English, Spanish)
- Creative
- Team Player
- Time Management
- Clear and Effective Communication
- Customer service
Timeline
Sales Associate
Laderach
07.2025 - Current
Lead Technician
On Time Repair by Samsung
02.2025 - Current
Brand Ambassador Team Lead
Davis Wick Talent/ JBC
07.2022 - Current
Supervisor
Ghirardelli
03.2014 - 05.2024
Sales Associate
Jacob's Jewelry
01.2010 - 01.2014
Aviation Maintenance Technician (AMT) Certificate -
Aviation Institute of Maintenance