Yarelis Ramos
Lawrence,MA
Overview
10
10
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Charlestown, MA
06.2018 - Current
- Authorized entrance papers and granted or denied entrance to building
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors
- Conducted 30 Min patrols of key areas to spot and control security concerns
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions
- Secure doors in office and main building
Concierge
Concierge Services, Inc.
Boston , MA
08.2016 - 06.2018
- Maintained front desk’s concierge book to provide visitors with access to relevant local information
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
- Worked closely with guests with high degree of respect for privacy
- Explained security policies and procedures to guests to promote visitor confidence and safety
- Arranged for transportation to and from airport, train station and events for visitors
- Updated team members about changes in products, services and policies
- Reviewed account information and charges with guests during check-out
- Collaborated with various team members to ensure guest requests were addressed appropriately and timely
- Provided services efficiently and with high level of accuracy
- Greeted and assisted guests by gathering information pertaining to reservations or requests
- Answered customer telephone calls promptly and appropriately
- Delivered messages, mail and packages left for guests and facilities in a timely manner
Administrative Assistant
WB GENERAL PAINTING
Woburn, MA
03.2016 - 08.2017
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
- Organized team meetings once a month and coordinated availability of conference rooms for participants
- Managed files and records for clients and employees
- Established and updated work schedules to accounts, staffs and expected workloads
- Optimized organizational systems for payment collections, deposits and record keeping
Van Driver
REM
Bedford, MA
02.2015 - 09.2016
- Inspected van equipment and supplies and reported problems and safety hazards to supervisors following each shift
- Safely loaded and unloaded passengers without an incident
- Communicated customer complaints, requests and feedback to company management for swift resolution
- Transport special education students safely
School Bus Monitor
North Reading Transportation
Methuen, MA
09.2014 - 02.2015
- Enforced rules and managed behavior through developmentally appropriate discipline
- Monitored entrances and exits to maintain safety and organized environments
- Managed safety and security of all children under care
- Consulted with families to discuss activities and behaviors of each child
- Created welcoming and caring environments for all children
- Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns
Education
GED -
Woburn High School
Woburn, MA2014
Security Management And Homeland Security
University of Massachusetts - Lowell
Lowell, MAStill attending
Skills
- Bilingual in English and Spanish
- Crisis intervention training
- Surveillance
- Conflict resolution techniques
- Communication skills
- Knowledgeable MS Office Word, Excel and
PowerPoint - Emergency response
- Safety and security
- Problem solver
- Self-Motivated
Timeline
Security Officer
Allied Universal Security Services
06.2018 - Current
Concierge
Concierge Services, Inc.
08.2016 - 06.2018
Administrative Assistant
WB GENERAL PAINTING
03.2016 - 08.2017
Van Driver
REM
02.2015 - 09.2016
School Bus Monitor
North Reading Transportation
09.2014 - 02.2015
GED -
Woburn High School
Security Management And Homeland Security
University of Massachusetts - Lowell
Similar Profiles
Majid YousafMajid Yousaf
Screening Officer at Allied Universal Security Services & Paladin Airport Security ServicesScreening Officer at Allied Universal Security Services & Paladin Airport Security Services
Jose Fernando DiazJose Fernando Diaz
GSOC Operator at Vistra Security for Allied Universal Security ServicesGSOC Operator at Vistra Security for Allied Universal Security Services
Tracy ApplewhiteTracy Applewhite
Supervisor Doorman at Allied Universal Security Services/ Mfort SecuritySupervisor Doorman at Allied Universal Security Services/ Mfort Security
Sheila KuperSheila Kuper
Site Security Manager at Allied Universal Security ServicesSite Security Manager at Allied Universal Security Services
Elvin GomezElvin Gomez
Production Manager at KeypolymerProduction Manager at Keypolymer