Yaretzi A. Sosa

As a Team Member within McAlister’s Deli, you acknowledge the integral role and service you provide to your fellow Team Members and the customer base you provide an eager service to. Daily tasks included communication amongst the team and customers, sanitation and cleanliness, lifting heavy items, on-time completion of tasks, on-time and cautious handling & preparation of food, and offering assistance whenever and wherever. I was adamant about playing a role in maintaining a stress-free and efficient kitchen and thus offered to help my teammates in completing orders with proficiency and insisted on tending to available closing tasks on days where I wouldn’t be on the closing team. Whether I was scheduled in the kitchen or in dishwashing, I saw that lending a helping hand kept our team relaxed, on-time, communicative, and strengthened our will to deliver exceptional service to our crew and anybody stepping into the restaurant, guaranteeing that they’d step out with a smile on their face and a positive outlook on their experience at the deli.

• Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
• Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
• Assisted in inventory management to prevent stock shortages and overages.
• Implemented workflow improvements that reduced food prep time during peak hours.
• Performed shift side work as necessary to maintain kitchen output during peak service times.
• Removed garbage, compost, and recycling, and placed in designated container areas.
• Assisted with training new BOH staff members on established processes and goals.
• Checked use by dates on food and beverage stock and maintained record of wasted items.
• Supported the training of new employees by sharing expertise on kitchen equipment usage, safety protocols, and dish preparation techniques.
• Prepared food and drinks while following safe food handling procedures.
• Checked food preparation and presentation to verify quality and consistency.

As a Freelance artist, I was able to manage multiple projects while keeping an eye on details that would further the quality of each piece I created. I had to keep consistent communication with clients and made sure to keep each client aware of the progress of their commission and asked questions regarding their vision on the work to ensure I was providing a finished product that would meet their desired expectations.

• Utilized digital design software to create illustrations and graphics for diverse applications.
• Completed final touches for projects before rollout.
• Evaluated the effectiveness of visual designs by collecting user feedback, making iterative improvements to optimize performance and engagement.
• Participated in brainstorming sessions for new projects, contributing innovative ideas that were incorporated into final designs.