Yaretzy Martinez
Houston,TX
Summary
Motivated high school student with two years of customer service experience in fast-paced food and beverage settings. Expertise includes drink preparation, cash handling, and daily shop operations support. Strong communication skills and ability to foster positive relationships with customers and team members enhance overall service delivery.
Overview
1
1
Language
1
1
Certification
2
2
years of professional experience
Work History
Junior Barista/Cashier/Customer Service
Love Croissants Midtown
Houston, TX
01.2024 - 04.2026
- Greeted customers warmly and took accurate orders at Midtown café counter, ensuring a positive start to their experience.
- Provided excellent customer service by answering questions regarding menu items and specials.
- Operated point-of-sale system efficiently for drink and pastry transactions, facilitating smooth customer service.
- Ensured secure cash transactions and balanced register during busy service periods.
- Prepared espresso drinks and croissants for Love Croissants Midtown guests.
- Restocked pastries, syrups, milk, and coffee supplies throughout shift.
- Maintained friendly demeanor towards customers and co-workers, fostering a welcoming atmosphere.
- Followed health and safety regulations for food handling procedures.
Education
General Studies -
Harmony Virtual Academy
Houston, TX05-2029
Skills
- Point-of-sale
- Cash handling
- Order taking
- Customer service
- Food safety
- Inventory restocking
- Quality control
- Cleanliness
- Equipment maintenance
- Time management
- Product upselling
- Workflow management
- Problem-solving
- Spanish fluency
- Positive and professional
Languages
Spanish
Native/ Bilingual
Certification
- Food Handlers Certificate
Timeline
Junior Barista/Cashier/Customer Service
Love Croissants Midtown
01.2024 - 04.2026
General Studies -
Harmony Virtual Academy