Carly Peters
Summary
Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
8
8
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
The City of Maple Valley
10.2021 - Current
- Developed trusting relationships with clients through effective communication in-person and over the phone.
- Utilized problem-solving techniques to provide excellent customer service ensuring comfortable and successful events for our clients.
- Provided administrative support for the Parks and Recreation department including upkeep and organization of informational materials.
- Processed registrations and reservations for clients through proficient use of recreation management software.
- Maintained knowledge of facility rentals and recreation courses to provide helpful suggestions and recommendations to customers.
- Assisted with training and mentoring new team members.
COLLECTIONS VOLUNTEER
Issaquah History Museum
09.2021 - 06.2022
- Grew ability to work independently while completing assigned tasks without direct supervision.
- Took initiative to improve organization of the museum's archives.
PRODUCT DEMONSTRATOR
Club Demonstration Services
07.2019 - 11.2019
- Provided detailed product demonstrations to potential customers, highlighting key features and benefits.
- Answered product questions and mitigated concerns to close sales.
- Efficiently served food items to high volumes of customers.
TEAM MEMBER AND DELIVERY DRIVER
Jimmy John's
09.2016 - 08.2018
- Developed strong customer service skills and interpersonal communication abilities by working with a diverse group of customers.
- Efficiently operated cash register and point-of-sale system.
Education
Bachelor of Arts - Sociology
Western Washington University
Bellingham, WA07.2021
Skills
- Organization
- Written and Verbal Communication
- Microsoft Office
- Point-of-Sale
- PerfectMind (recreation management software)
- Cash Handling
- Customer Service
Timeline
CUSTOMER SERVICE REPRESENTATIVE
The City of Maple Valley
10.2021 - Current
COLLECTIONS VOLUNTEER
Issaquah History Museum
09.2021 - 06.2022
PRODUCT DEMONSTRATOR
Club Demonstration Services
07.2019 - 11.2019
TEAM MEMBER AND DELIVERY DRIVER
Jimmy John's
09.2016 - 08.2018
Bachelor of Arts - Sociology
Western Washington University
Similar Profiles
Derrionna BloodsawDerrionna Bloodsaw
Volleyball Referee at Bobby Quick, City Of Maple ValleyVolleyball Referee at Bobby Quick, City Of Maple Valley
Sean P. KellySean P. Kelly
Mayor at City Of Maple ValleyMayor at City Of Maple Valley
Erin GilreinErin Gilrein
Sales Associate at Mill Valley Milk Market/Maple Valley CreamerySales Associate at Mill Valley Milk Market/Maple Valley Creamery
Kyra FieldsKyra Fields
Customer Service Representative/Outbound Customer Service Representative at Rooms To GoCustomer Service Representative/Outbound Customer Service Representative at Rooms To Go
Tarah ParhamTarah Parham
Customer Service Representative/Retention Customer Service Representative at AT&TCustomer Service Representative/Retention Customer Service Representative at AT&T