Eric Lane Sr
Wildwood,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Dedicated investigator professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking Private Investigator with proven expertise in planning and carrying out professional investigations into criminal and civil matters. Serves client needs with tenacious dedication to obtaining documentation of unlawful or unsavory activities. Skilled in report writing and legal testimony. Police Officer with over 20 years of service enforcing rules and authority for good of all citizens. Passionate about saving lives, protecting victims and fighting crime. Excellent record of promotion and recognition for going beyond call of duty.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Ace Hardware
09.2022 - Current
- Increased efficiency and team productivity by promoting operational best practices.
- Handled customer inquiries and suggestions courteously and professionally.
- Sought ways to improve processes and services provided.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained up-to-date knowledge of product and service changes.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Delivered prompt service to prioritize customer needs
- Answered customer telephone calls promptly to avoid on-hold wait times
Licensed Private Investigator
E.M Investigations, Inc
07.2022 - Current
- Furthered criminal investigations by taking active interest on behalf of loved ones, businesses and other interested parties to uncover truth of unlawful activities.
- Worked hours to pursue case leads and collect evidence, tenaciously completing case objectives.
- Collected clear requirements from clients and updated each regularly on case progression and to obtain additional objectives.
- Staked out locations to locate individuals and gather evidence of unlawful activities.
- Compiled exceptional notes on movements of individuals and collected documentation.
- Conducted mobile and stationary surveillance on subjects during many investigations.
- Surveilled individuals covertly to investigate issues such as fraud and infidelity.
- Collected documentation such as witness statements, video recordings and photographs to support case findings.
- Operated in full compliance with Florida laws covering interactions with individuals, records searches and allowable surveillance techniques.
- Conducted surveillance for up to 8 hours at time.
- Tracked claimants through routine and notable activities and documented findings with videos, photographs and audio recordings.
- Produced professional reports outlining findings of cases, expenses incurred and any important incidents.
- Set up both auditory and visual monitoring and recording devices.
Operations Manager/Licensed Private Investigator
PI Force LLC
06.2021 - 07.2022
- Furthered criminal investigations by taking active interest on behalf of loved ones, businesses and other interested parties to uncover truth of unlawful activities.
- Conducted surveillance for up to 6 hours at time.
- Produced professional reports outlining findings of cases, expenses incurred and any important incidents.
- Staked out locations to locate individuals and gather evidence of unlawful activities.
- Questioned persons to obtain evidence for cases of divorce, child custody or missing persons or to gather information about character or financial status of individuals of interest.
- Surveilled individuals covertly to investigate issues such as fraud and infidelity.
- Operated in full compliance with Florida laws covering interactions with individuals, records searches and allowable surveillance techniques.
- Compiled exceptional notes on movements of individuals and collected documentation.
- Collected clear requirements from clients and updated each regularly on case progression and to obtain additional objectives.
- Set up both auditory and visual monitoring and recording devices.
- Tracked claimants through routine and notable activities and documented findings with videos, photographs and audio recordings.
- Collected documentation such as witness statements, video recordings and photographs to support case findings.
- Conducted mobile and stationary surveillance on subjects of multiple investigations.
- Kept track of employee movements and communications when helping clients, for training purposes.
- Handled all daily management duties to include case assignment and maintaining a positive and beneficial environment for maximum employment effort.
- Reason for leaving was a conflict between the owner and myself. Business has since closed.
- Trained and guided team members to maintain high productivity and performance metrics
Police Detective
City Of Clermont
05.2001 - 05.2021
- Wrote detailed reports outlining case findings for internal files and legal purposes.
- Conducted progress reports of unit detectives.
- Gathered facts from interviews of suspects, witnesses, and complainants.
- Trained team members on agency processes, court procedures and investigation strategies.
- Kept meticulous and detailed records of each case to avoid causing any problems with prosecution.
- Initiated and concluded investigations of crime organizations.
- Preserved evidence for court hearings and checked integrity of individual pieces.
- Investigated complaints brought by members of community by conducting interviews and compiling evidence.
- Assigned schedules and coordinated leave time to maintain optimal coverage.
- Conducted personal, property, and event surveillance.
- Followed constitutional standards to properly obtain and execute warrants for arrests and searches.
- Participated in court hearings to provide written reports, evidence and verbal testimonies.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Identified witnesses and collected statements to gather information and pursue remedies for violations of legal standards.
- Delivered calm, professional testimony to support case evidence, establish timelines, and offer law enforcement expertise.
- Appeared in court and testified under oath in Homicide and Organized Fraud cases.
- Conducted multi-scope research into suspects to determine criminal activities and suspect operating environments.
- Marked off crime scenes and controlled access to protect evidence from tampering or loss.
- Sent specimens to labs and ran fingerprints through databases to identify individuals of interest.
- Prepared sketches and diagrams detailing primary and secondary crime scenes.
- Obtained and verified evidence by interviewing, observing and conducting surveillance of suspects and records.
- Obtained and served search warrants related to ongoing cases.
- Was acting Supervisor for the Criminal Investigations Division for over 1800 hours, conducting major case management for large investigations.
- Worked cases such as Homicides, Robberies, Burglary's and Organized Fraud, with positive results.
- Assisted on crime scene's collecting evidence.
- Conducted personal, property, and event surveillance
- Initiated and concluded investigations of crime organizations
- Followed constitutional standards to properly obtain and execute warrants for arrests and searches
- Sent specimens to labs and ran fingerprints through databases to identify individuals of interest
- Participated in court hearings to provide written reports, evidence and verbal testimonies
- Wrote detailed reports outlining case findings for internal files and legal purposes
Education
Certification of Completion - Amber Alert Best Practices
Fox Valley Technical College
Appleton, WI05.2020
Certificate of Completion - Search & Canvass Missing & Abducted Children
Fox Valley Technical College
Appleton, WI04.2020
Certification of Completion 40hr Class - Advanced Report Writing And Review
Lake Technical Center
Eustis, FL05.2019
Certificate of Completion 40hr Class - Instructor Certification:
The Commission On Criminal Justice Standards
State Of Florida03.2019
Certificate of Completion 40hr Class - Advance Fraud Investigations
Miami Dade Public Training Institute
Miami, FL09.2018
Recognition of Completion 80 Hour Class - HSI Instructor Development
Health And Safety Institute
Orlando, FL07.2018
Certificate of Completion - PTSD And Police Negations With War Veterans
Florida Association of Hostage Negotiators
Orlando, FL03.2018
Certificate of Completion - Advanced Homicide Investigations
National Homicide Investigators Association
Lake Mary, FL11.2017
Certificate of Completion 64hr Class - Instructor Techniques
Lake Technical Center
Eustis, FL02.2017
Certification Of Completion - Sexual Assault Forensic Exam & Evidence Collection
Haven of Lake And Sumter Counties, INC
Leesburg, FL09.2016
Certification of Completion - Homicide, Investigative Steps To Success
Public Agency Training Council
Winter Garden, FL06.2016
Certification of Completion - Advanced Homicide Investigations
Florida Homicide Investigators Association
Lake Mary, FL11.2015
Certification of Completion 24hr Class - Major Case Management
University of North Florida
Jacksonville, FL02.2015
Certificate of Completion 80hr Class - Advanced Line Supervision
The Commission On Criminal Justice Standards
State Of Florida01.2015
Certificate of Training - Off Duty Safety And Survival
Police One Academy
Online Course10.2014
Certificate of Completion - Advanced Child Death Investigations
Public Agency Training Council
Ocala Police Department, Ocala, FL04.2014
Certificate of Training - Active Shooter
Police One Academy
Online Course02.2014
Certificate of Training - Officer Survival
Police One Academy
Online Course01.2014
Certificate of Completion - Organized Fraud Investigations
Clermont Police Department
Clermont, FL11.2013
Certificate of Completion - Officer Involved Shootings
Fraternal Order of Police
Florida State Lodge 02.2013
Certificate of Completion 8hr Course - Lost Person Behavior Course
E&B Health And Safety LLC
Seminole, FL11.2012
Certificate of Completion - Lost Person Behavior
E&B Health And Safety LLC
Seminole County Sheriff's Office, FL11.2012
Certificate of Completion 40hr Class - Advanced Hostage Negotiations
The Commission On Criminal Justice Standards And T
State Of Florida10.2012
Certification of Completion - Advanced Domestic Violence Investigations
Florida Prosecuting Attorney's Association
Altamonte Springs, FL03.2012
Certificate of Completion 24hr Class - Advanced Criminal Investigation Analysis
Sumter County Sheriff's Office
Sumter County, FL05.2011
Certification of Completion - Advanced Homicide And Crime Scene Management
Orlando Police Department
Orlando, FL04.2011
Certificate of Completion 40 Hour Class - Juvenile Sexual Offender Investigations
Florida Criminal Justice Executive Institute
State Of Florida07.2009
Certificate of Completion 40 Hour Class - Domestic Violence Investigations
Florida Criminal Justice Executive Institute
Orlando, FL07.2009
Advanced Training Certificate 40 Hour Class - Sex Crime Investigations
The Commission On Criminal Justice Standards
State Of Florida03.2009
Certificate of Completion40 Hour Class - Advanced Sex Crime Investigations
Lake Technical Center
Eustis, FL03.2009
Certificate of Completion 40 Hour Class - Homicide Investigations
Public Safety Institute
Maitland, FL10.2008
Certificate of Completion 40hr Class - Kinesics Interview And Interrogations
Public Agency Training Council
Tavares, FL06.2008
Certificate of Completion - Advanced Burglary Investigations
Public Safety Institute
Altamonte Springs, FL06.2008
Certificate of Completion 40hrs Class - Advanced Conducting Background Investigations
The Commission On Criminal Justice Standards And T
State Of Florida10.2007
Certificate of Completion 80hr Class - Advanced Interviewing And Interrogation
John E. Reid And Associates
Clermont, FL09.2007
Certificate of Completion - Suicide Investigations
Public Safety Institute
Altamonte Springs, FL Police Department08.2007
Certificate of Completion 40hr Class - Crimes Against The Elderly
Lake Technical Center
Eustis, FL06.2007
Certification of Completion - Internet Investigations
Florida Department of Law Enforcement
Orlando, FL04.2007
Certificate of Completion 40hr Class - Injury And Death Investigations
Lake Technical Center
Eustis, FL03.2007
Certificate of Completion 40hr Class - Investigative Interview
Lake Technical Center
Eustis, FL02.2007
Certificate of Completion - Amber Alert & Missing Children Training
Florida Department of Law Divorcement
Orlando, FL02.2007
Certificate of Completion 40hr Class - Narcotics Identification And Investigation
Lake Technical Center
Eustis, FL06.2005
Certificate of Completion 40hr Class - CMS Field Training Officer
Lake Technical Center
Eustis, FL04.2004
Certificate of Completion 40hr Class - Mountain Bike Patrol
Criminal Justice Institute At Valencia Community C
Orlando, FL05.2003
Certificate of Completion 40hr Class - Radar And Speed Measurement
Lake Technical Center
Eustis, FL02.2002
Law Enforcement Recruit Class - Police Officer
Lake Technical Center
Eustis, FL11.2000
High School Diploma -
Mt. Dora High School
Mount Dora, FL05.1988
Skills
- Customer Relations
- Microsoft Word
- Microsoft Excel
- Business Development Understanding
- Report Preparation
- Active Listening
- Senior Leadership Support
- Report Creation
- Credit Card Payment Processing
- Stocking and Replenishing
- Staff Training
- Product Organization
- Professional Telephone Demeanor
- Administrative Support
- Billing Adjustments and Refunds
- Problem-Solving Ability
- Microsoft Windows
- Records Preparation
- Conflict Resolution
- Time Management
- Issue and Complaint Resolution
- Document and Records Management
- Customer Service
- Research
- Filing
- Coordination
- Documentation
- LexisNexis
- Persuasion
- Speaking
- Spreadsheets
- Management
- Interviewing
- Investigations
- Surveillance
- Organization
- Security
- Loss Prevention
- Safety
- Backgrounds
- Negotiations
- Criminal Law
Timeline
Customer Service Representative
Ace Hardware
09.2022 - Current
Licensed Private Investigator
E.M Investigations, Inc
07.2022 - Current
Operations Manager/Licensed Private Investigator
PI Force LLC
06.2021 - 07.2022
Police Detective
City Of Clermont
05.2001 - 05.2021
Certification of Completion - Amber Alert Best Practices
Fox Valley Technical College
Certificate of Completion - Search & Canvass Missing & Abducted Children
Fox Valley Technical College
Certification of Completion 40hr Class - Advanced Report Writing And Review
Lake Technical Center
Certificate of Completion 40hr Class - Instructor Certification:
The Commission On Criminal Justice Standards
Certificate of Completion 40hr Class - Advance Fraud Investigations
Miami Dade Public Training Institute
Recognition of Completion 80 Hour Class - HSI Instructor Development
Health And Safety Institute
Certificate of Completion - PTSD And Police Negations With War Veterans
Florida Association of Hostage Negotiators
Certificate of Completion - Advanced Homicide Investigations
National Homicide Investigators Association
Certificate of Completion 64hr Class - Instructor Techniques
Lake Technical Center
Certification Of Completion - Sexual Assault Forensic Exam & Evidence Collection
Haven of Lake And Sumter Counties, INC
Certification of Completion - Homicide, Investigative Steps To Success
Public Agency Training Council
Certification of Completion - Advanced Homicide Investigations
Florida Homicide Investigators Association
Certification of Completion 24hr Class - Major Case Management
University of North Florida
Certificate of Completion 80hr Class - Advanced Line Supervision
The Commission On Criminal Justice Standards
Certificate of Training - Off Duty Safety And Survival
Police One Academy
Certificate of Completion - Advanced Child Death Investigations
Public Agency Training Council
Certificate of Training - Active Shooter
Police One Academy
Certificate of Training - Officer Survival
Police One Academy
Certificate of Completion - Organized Fraud Investigations
Clermont Police Department
Certificate of Completion - Officer Involved Shootings
Fraternal Order of Police
Certificate of Completion 8hr Course - Lost Person Behavior Course
E&B Health And Safety LLC
Certificate of Completion - Lost Person Behavior
E&B Health And Safety LLC
Certificate of Completion 40hr Class - Advanced Hostage Negotiations
The Commission On Criminal Justice Standards And T
Certification of Completion - Advanced Domestic Violence Investigations
Florida Prosecuting Attorney's Association
Certificate of Completion 24hr Class - Advanced Criminal Investigation Analysis
Sumter County Sheriff's Office
Certification of Completion - Advanced Homicide And Crime Scene Management
Orlando Police Department
Certificate of Completion 40 Hour Class - Juvenile Sexual Offender Investigations
Florida Criminal Justice Executive Institute
Certificate of Completion 40 Hour Class - Domestic Violence Investigations
Florida Criminal Justice Executive Institute
Advanced Training Certificate 40 Hour Class - Sex Crime Investigations
The Commission On Criminal Justice Standards
Certificate of Completion40 Hour Class - Advanced Sex Crime Investigations
Lake Technical Center
Certificate of Completion 40 Hour Class - Homicide Investigations
Public Safety Institute
Certificate of Completion 40hr Class - Kinesics Interview And Interrogations
Public Agency Training Council
Certificate of Completion - Advanced Burglary Investigations
Public Safety Institute
Certificate of Completion 40hrs Class - Advanced Conducting Background Investigations
The Commission On Criminal Justice Standards And T
Certificate of Completion 80hr Class - Advanced Interviewing And Interrogation
John E. Reid And Associates
Certificate of Completion - Suicide Investigations
Public Safety Institute
Certificate of Completion 40hr Class - Crimes Against The Elderly
Lake Technical Center
Certification of Completion - Internet Investigations
Florida Department of Law Enforcement
Certificate of Completion 40hr Class - Injury And Death Investigations
Lake Technical Center
Certificate of Completion 40hr Class - Investigative Interview
Lake Technical Center
Certificate of Completion - Amber Alert & Missing Children Training
Florida Department of Law Divorcement
Certificate of Completion 40hr Class - Narcotics Identification And Investigation
Lake Technical Center
Certificate of Completion 40hr Class - CMS Field Training Officer
Lake Technical Center
Certificate of Completion 40hr Class - Mountain Bike Patrol
Criminal Justice Institute At Valencia Community C
Certificate of Completion 40hr Class - Radar And Speed Measurement
Lake Technical Center
Law Enforcement Recruit Class - Police Officer
Lake Technical Center
High School Diploma -
Mt. Dora High School
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