Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Yarib Ramirez-Matos

Orlando,FL

Summary

Dynamic professional with extensive experience in customer service and sales. Proven track record in achieving sales goals and enhancing customer experience. Skilled in communication and problem-solving, with a focus on leadership and team development. Seeking to leverage expertise in the property sector for continued professional growth. professional growth.

Overview

11
11
years of professional experience

Work History

Retail Sales Specialist

Nike Inc.
Orlando, Fl
11.2023 - Current
  • Assist in training staff on new systems and methodologies
  • Develop sales plans, goals, strategies and objectives
  • Supervise floor moves, merchandising activities, and display maintenance
  • Oversee retail operations to ensure all stations were operating efficiently and maintaining costumer service.
  • Conduct performance evaluations for staff.
  • Managed the resolution of escalated customer service issues.
  • Oversaw daily staffing needs and handled scheduling for store employees.

Leasing Agent

Presidio Leasing - Landings at Long Lake
Central Florida, FL
04.2020 - 11.2023
  • Conducted property tours for prospective tenants to highlight features and benefits.
  • Managed leasing agreements, ensuring compliance with company policies and regulations.
  • Assisted in marketing properties through online listings and social media platforms.
  • Responded to tenant inquiries promptly, providing exceptional customer service support.
  • Coordinated move-in and move-out processes for new and departing tenants efficiently.
  • Organized community events to foster tenant relationships and enhance resident engagement.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.

Lead Bartender

TGI Fridays
Kissimmee, Florida
10.2014 - 04.2020
  • Supervised bar operations and ensured compliance with health and safety regulations.
  • Managed inventory levels and ordered supplies
  • Assisted in creating promotional events
  • Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
  • Ensured compliance with all federal, state, local regulations and safety standards for alcoholic beverages.

Education

High School Diploma -

Colonial High School
Orlando, Florida
05-2014

A.A - General studies

Valencia Community College
Orlando, Florida

Skills

  • Contract negotiation
  • CRM software efficiency
  • Staff scheduling and appointment setting
  • Project management
  • Client relationship building
  • Visual merchandising
  • Workflow expert
  • Attention to detail
  • Marketing initiatives
  • Problem solving

Accomplishments

  • Lead and coached a team of 30+ cashiers for the top Nike store in the world in revenue and traffic.
  • Implemented and lead a new department which key-held, and specialized in Consumer experience training and executing
  • Introduced new software on employee devices to overcome language barriers between the hearing impaired and foreign speakers with our employees.

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Retail Sales Specialist

Nike Inc.
11.2023 - Current

Leasing Agent

Presidio Leasing - Landings at Long Lake
04.2020 - 11.2023

Lead Bartender

TGI Fridays
10.2014 - 04.2020

High School Diploma -

Colonial High School

A.A - General studies

Valencia Community College

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