Dynamic professional with extensive experience in customer service and sales. Proven track record in achieving sales goals and enhancing customer experience. Skilled in communication and problem-solving, with a focus on leadership and team development. Seeking to leverage expertise in the property sector for continued professional growth. professional growth.
Hi, I’m
Yarib Ramirez-Matos
Sales Specialist
Orlando,FL
Summary
Overview
11
years of professional experience
Work History
Nike Inc.Orlando, Fl
Retail Sales Specialist
11.2023 - Current
Job overview
- Assist in training staff on new systems and methodologies
- Develop sales plans, goals, strategies and objectives
- Supervise floor moves, merchandising activities, and display maintenance
- Oversee retail operations to ensure all stations were operating efficiently and maintaining costumer service.
- Conduct performance evaluations for staff.
- Managed the resolution of escalated customer service issues.
- Oversaw daily staffing needs and handled scheduling for store employees.
Presidio Leasing - Landings at Long LakeCentral Florida, FL
Leasing Agent
04.2020 - 11.2023
Job overview
- Conducted property tours for prospective tenants to highlight features and benefits.
- Managed leasing agreements, ensuring compliance with company policies and regulations.
- Assisted in marketing properties through online listings and social media platforms.
- Responded to tenant inquiries promptly, providing exceptional customer service support.
- Coordinated move-in and move-out processes for new and departing tenants efficiently.
- Organized community events to foster tenant relationships and enhance resident engagement.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
TGI FridaysKissimmee, Florida
Lead Bartender
10.2014 - 04.2020
Job overview
- Supervised bar operations and ensured compliance with health and safety regulations.
- Managed inventory levels and ordered supplies
- Assisted in creating promotional events
- Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
- Ensured compliance with all federal, state, local regulations and safety standards for alcoholic beverages.
Education
Colonial High SchoolOrlando, Florida
High School Diploma
05-2014
University Overview
Valencia Community CollegeOrlando, Florida
A.A from General studies
University Overview
Skills
- Contract negotiation
- CRM software efficiency
- Staff scheduling and appointment setting
- Project management
- Client relationship building
- Visual merchandising
- Workflow expert
- Attention to detail
- Marketing initiatives
- Problem solving
Accomplishments
Accomplishments
- Lead and coached a team of 30+ cashiers for the top Nike store in the world in revenue and traffic.
- Implemented and lead a new department which key-held, and specialized in Consumer experience training and executing
- Introduced new software on employee devices to overcome language barriers between the hearing impaired and foreign speakers with our employees.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Retail Sales Specialist
Nike Inc.
11.2023 - Current
Leasing Agent
Presidio Leasing - Landings at Long Lake
04.2020 - 11.2023
Lead Bartender
TGI Fridays
10.2014 - 04.2020
Colonial High School
High School Diploma
Valencia Community College
A.A from General studies
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