Robert Lardiere
Edison
Summary
Retail Sales Associate with over 25 years experience in Floor Sales, Inventory Management, P&L Management, Scheduling, Personnel Training and Management and other goal targeted metrics.
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
6
6
years of professional experience
Work History
Retail Sales Specialist
Home Depot Design Center
07.2023 - 01.2026
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
- Built and maintained relationships with customers throughout project with timely updates and check-ins.
- Informed all customers of vendor-based promotions as well as company promotions and financing.
- Handled in-store purchase payment processing and over the phone.
- Developed relationships with contractors and builders to build return customers.
- Worked with Home Depot Outside Sales Reps to identify potential customers and build client growth.
- Developed and maintained relationships with vendor representatives to assist in large-scale and custom projects.
- Stayed current on vendor product knowledge as well as competitor product knowledge to assist customers in comparing options.
Shift Lead
Best Buy
06.2022 - 07.2023
- Taking all needed eLearnings for Shift Lead : Customer and Shift Lead : Employee, getting certified by Store Management, and receiving store keys and alarm codes.
- Coaching and Training employees on importance of company metrics and hitting their targets.
- Maintaining, and Tasking to maintain, the Home Theater Department as well as nearby Departments for Look and Feel, Downstocking, pricing and functionality.
- Participating in weekly validation meetings to make sure Coaching and Trainings are on track.
- Assisting in key calls, override calls, customer issues, and Hosting duties as required and needed by business needs.
LG Area Sales Manager
BDS Solutions
11.2021 - 06.2022
- Training Best Buy associates in 8 Best Buy stores in Mid/South New Jersey in all areas of LG TVs and Soundbars including, product specs, model lines, features and benefits and 'Selling the Experience'.
- Maintaining and completing all necessary training and E-Learnings for both company related topics and Best Buy topics.
- Building meaningful relationships with not only RSAs but Store Management to achieve buy-in at all levels to help promote the LG brand.
- Offer and promote all of Best Buy service offerings including, but not limited to, installation, Best Buy Credit Services, Best Buy Protection Plans and Total Tech Support Services.
- Maintain and exceed metrics for Operational KPIs including, but not limited to; Marketing Funds use, Expense Reporting, Visit Attainment and Administrative Time all while maintaining a consistent yet flexible schedule.
- Completing all company required reporting including, but not limited to; Emerging Categories, Pre NPI Checklists and Premium TV Floor Mapping accurately and on time.
- Conducting and reporting on Market Sensing for LG and competitor brands to track and predict selling trends for upcoming quarter/sales year as well as creating and communicating Best Practices with the rest of our Region.
- Certified for Assisted Selling in four Best Buy stores in my market which would include not only the selling of product, but the promoting of Best Buy memberships and services as well as In Home leads.
Home Theater Sales Associate / LG VPL
Best Buy
04.2021 - 11.2021
- Assisting customers in making informed purchases utilizing Best Buy methods and best practices.
- Maintaining and completing all necessary training and E-Learnings for both company related topics and vendor topics.
- Achieving measured targets for all Best Buy/LG related metrics, including, but not limited to Sales Dollars/Percent to Target, attached Services and Accessories, and NPS scores.
- Offer and promote all of Best Buy service offerings including, but not limited to, installation, Best Buy Credit Services, Best Buy Protection Plans and Total Tech Support Services.
- Maintain department and assigned areas as per Best Buy practices in regards to signage and down stocking.
- Impart training guidelines and vendor information to co-workers to assist in selling.
- Maintaining contact with customers both during and after the sale to follow up on customer experience.
- Stay up to date on knowledge and functionality of Best Buy POS systems and order/delivery systems.
- Consistently top performing LG VPL store in LG representative's district.
Digital Sales Associate
Best Buy
03.2020 - 04.2021
- Assisting customers via the 1-800 number in making informed purchases utilizing Best Buy methods and best practices.
- Maintaining and completing all necessary training and E-Learnings.
- Achieving measured targets for all Best Buy metrics, including, but not limited to Sales Dollars/Percent to Target, attached Services and Accessories, and NPS scores.
- Offer and promote all of Best Buy service offerings including, but not limited to, installation, Best Buy Credit Services, Best Buy Protection Plans and Total Tech Support Services.
- Stay up to date on knowledge and functionality of Best Buy POS systems and order/delivery systems.
- Exceeded metrics for Revenue per Hour, Services, and Totaltech Memberships.
Education
High School Diploma -
Union High School
Union, NJNo Degree - Biology
Montclair State University
Montclair, NJSkills
- Appliance sales techniques
- Productivity maximization
- Team building
- Promotions and specials
- Sales target achievement
- Effective communication
- Partner collaboration
- Problem-solving
- Negotiation and persuasion
- Sales expertise
Accomplishments
- Surpassed Sales Target goal of $800,000 in 2025
- Surpassed Sales Target goal of $600,000 in 2024
- 2021-12-31, Achieved and surpassed all Operational KPIs for Q4 2021 and Q1 2022 as LG ASM
- 2021-12-31, Achieved and surpassed all Sales Metrics for Q4 2021 and Q1 2022 including ranking Top 5 in Northeast Region for OLED sales per store for Q4 2021 and Top 2 in Northeast Region for QNED sales per store for Q1 2022 as LG ASM
- 2021-12-31, Successfully trained RSAs both one-on-one and in large groups for product knowledge, model transitions and step-ups, accessory attachments and adding value through services and memberships as LG ASM
- 2021-12-31, Increased Lead Generation from secondary departments (non-Home Theater/Appliances).
- 2021-12-31, Building Lead Culture throughout the store to have renewed and increased focus on getting Senior Consultants in the home.
Timeline
Retail Sales Specialist
Home Depot Design Center
07.2023 - 01.2026
Shift Lead
Best Buy
06.2022 - 07.2023
LG Area Sales Manager
BDS Solutions
11.2021 - 06.2022
Home Theater Sales Associate / LG VPL
Best Buy
04.2021 - 11.2021
Digital Sales Associate
Best Buy
03.2020 - 04.2021
High School Diploma -
Union High School
No Degree - Biology
Montclair State University
Personal Information
Title: Retail Sales Associate