Tiffany Stanley
Bossier City,LA
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
5
5
years of professional experience
Work History
Retail Sales Specialist
Verizon Wireless
Bossier City, LA
07.2021 - Current
- Handled in-store purchase payment processing with cash and credit cards.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Helped customers complete purchases, locate items and join reward programs.
- Greeted customers and helped with product questions, selections and purchases.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Increased sales by offering advice on purchases and promoting additional products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Mentored and trained Number sales associates for two store locations.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Answered questions about store policies and addressed customer concerns.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Informed customers of current store promotions to encourage additional sales purchases.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
Retail Sales Manager
AT&T Mobility
Bossier City, LA
11.2019 - 09.2020
- Managed day-to-day staffing and handled scheduling for all store employees.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Trained team members in successful strategies to meet operational and sales targets.
- Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Submitted reports to senior management to aid in business decision-making and planning.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Conducted ongoing staff development to help employees achieve growth within job roles.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
- Tightened security around store to reduce shrink and alleviate theft.
- Mentored and trained 40 sales associates for two store locations.
- Analyzed data and profit and loss statements to compose store budget.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Directly worked with 5 customers per shift to build relationships and increase customer satisfaction ratings 98%.
- Assisted in increasing quarterly sales revenue 90% through Accountability and Side by Side selling.
- Assisted in driving sales through targeted product presentation and merchandising.
Sales Account Executive
Altice USA
Bossier City, LA
11.2019 - 05.2020
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Identified sales growth opportunities by networking and building relationships with potential advertisers.
- Collaborated with current and potential small businesses extensively to understand needs before proposing specific solutions.
- Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
- Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller.
- Recorded and maintained sales prospect and sales data within customer relationship management system.
- Researched potential customer markets thoroughly before beginning personal contacts.
- Led sales team to exceed quarterly sales goals.
- Trained, coached and mentored new sales associates for maximum performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Negotiated contracts and sales terms with new and existing clients.
- Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales.
- Championed company products and increased quarterly revenue.
Retail Sales Associate
AT&T Wireless
Pineville , LA
11.2011 - 08.2014
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
- Informed customers of current store promotions to encourage additional sales purchases.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Issued receipts and processed refunds, credits or exchanges.
- Folded and arranged merchandise in attractive displays to drive sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Supported efficient and timely replenishment of sales floor merchandise.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Supported loss prevention goals by monitoring shopper behavior.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Logged reports, expenses, receipts and sales documents into digital database.
Education
Associate Of Business Administration - Business Management
Northwestern State University of Louisiana
Natchitoches, LA08.2004
Skills
- Stockroom Upkeep
- Suggestive Selling
- Security Practices
- Customer Needs Assessment
- Store Policies and Procedures
- Strong Communication and Interpersonal Skills
- Product Recommendations
- Customer Service
- Teamwork and Collaboration
- Locating Merchandise
- Policy and Procedure Adherence
- Sales and Promotions
- Adaptable and Flexible
- Meeting Sales Goals
- Strategic Selling
- Product Promotion
- Loss Prevention Goals Monitoring
- Merchandise Receiving and Handling
- Merchandising and Display
- Building Customer Relationships and Loyalty
- Upselling Strategies
- Excellent Written and Verbal Communication
- Store Opening and Closing
- Persuasive Selling
- Ethical Standards
- Upselling Techniques
- Building Customer Loyalty
- Engaging with Diverse Customers
- Retail Metrics and Goals
- Providing Feedback
- Operational Efficiency
- POS System Operations
- Order Processing
- Educational Opportunities
- Assigning Tasks
- Computer Proficiency and Microsoft Office
- Cash Handling
- Corrective Actions
- Exceeding Customer Expectations
- Time Management
- Retail Store Operations
- Data Operations
- Proper Staffing
- Legal Standards
- Staff Assignments
- Team Meetings
- Partner Collaboration
- Effective Selling Techniques
- Positive Customer Engagement
- Sales Records Management
- Shrinkage Prevention
- Purchase Needs Determination
- Corporate Compliance
- Competitive Benchmarking
- Online Systems
- Answering Customer Questions
- Goal-Driven
Timeline
Retail Sales Specialist
Verizon Wireless
07.2021 - Current
Retail Sales Manager
AT&T Mobility
11.2019 - 09.2020
Sales Account Executive
Altice USA
11.2019 - 05.2020
Retail Sales Associate
AT&T Wireless
11.2011 - 08.2014
Associate Of Business Administration - Business Management
Northwestern State University of Louisiana