Yariel Gomez

Professional Installer troubleshoot & service upgrade fiber ONT customers for Ethernet Data, Cable TV & Telephone Service Residential & Comercial to ensure High Quality connectivity & Client Satisfaction.

•Communicating with customer upon time frame schedule appointment & organization to complete services compromise by provider.

•Resources of Facility access & Supervision for assigned Customer unit configuration & signal diagnostics.

•Skilled to set up ONT along with CPE support outer & inter Slack Tray box for power supply, grounding , Ethernet & Coax line for service function.

•Configured well wire condition to perform services along with customer agreement for wall-fishing fiber, Ethernet & coax line thru walls for efficient installation.

•Providing exceptional customer service education on CPE usage troubleshooting basics & addressing concerns promptly.

•Noted all Installations, repairs & maintenance activities to maintain accurate records and support network performance analysis.

** Key Skills**

-Network installation & Troubleshooting

-Wall fishing & splicing

-Communication

- Resourceful to maintenance facilities

• Streamlined workflow processes for faster installations by carefully organizing tools, materials, and equipment prior to each job.
• Connected components to exterior cable systems and tested connections for adequate power and functional links.
• Reduced service call-backs by accurately diagnosing and resolving cable-related issues during initial visits.
• Collaborated with other workers and customers to resolve issues of deficient communications connections.
• Repaired and updated equipment to conform to company-wide standards.
• Enhanced client understanding of cable systems through clear explanations and demonstrations of equipment usage.
• Handled escalated customer concerns professionally and effectively, resulting in improved client trust and confidence in our services.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.