Yarih Rodriguez
Lawrenceville,GA
Summary
Adept at delivering process improvements that increase efficiencies and performance. Organized and articulate with excellent troubleshooting abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Applications Analyst
Children's Healthcare Of Atlanta
09.2019 - Current
- Increased end-user satisfaction by providing timely support and resolving technical issues promptly.
- Managed effort of software and hardware upgrades and deployment of new services and products.
- Devised technical strategies, created system designs and developed presentation materials for applications.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Held weekly team meetings to inform team members on company news and updates.
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Mentored junior team members by providing guidance on best practices as well as navigating complex organizational structures.
- Collaborated with business owners, vendors, and other team members to evaluate and recommend solutions to complex problems and requests.
Application Integration Analyst
Emory Healthcare
10.2018 - 08.2019
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Managed product backlog effectively, prioritizing high-value items for faster completion.
- Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
- Streamlined project management processes by implementing new organizational tools and software.
Associate Analyst
Avelead
01.2018 - 01.2019
- Validated results and performed quality assurance to assess accuracy of data.
- Maintained organized documentation of completed work, ensuring easy access to historical records for future reference or audits.
- Supported senior analysts in creating detailed reports, ensuring accuracy and timely delivery to stakeholders.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
Education
Master of Science - Health Informatics
Mercer University
12.2019
Bachelor of Interdisciplinary Studies - Health Informatics
Georgia State University
Atlanta, GA05.2018
Skills
- Error resolution
- Technical Support
- IT support
- Incident Management
- Training and mentoring
- Critical Thinking
- Friendly, Positive Attitude
- Written Communication
Certification
EpicCare Inpatient Procedure Orders
Timeline
Applications Analyst
Children's Healthcare Of Atlanta
09.2019 - Current
Application Integration Analyst
Emory Healthcare
10.2018 - 08.2019
Associate Analyst
Avelead
01.2018 - 01.2019
Master of Science - Health Informatics
Mercer University
Bachelor of Interdisciplinary Studies - Health Informatics
Georgia State University
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