Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
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Keisha Francis

Charlotte

Summary

Adaptable Certified Epic Applications Analyst specializing in Radiology Information Systems ( Radiant) with 2 + years of hands-on experience in supporting radiology workflows performing departmental and system-wide system configurations.

A strong desire to serve the needs of the clinicians, patients, and hospitals and maximize the capabilities of the electronic health record to achieve health equity.


Overview

5
5
years of professional experience
1
1
Certification
1
1
Language

Work History

Epic Applications Analyst (Radiant)

Baylor Scott & White Health
09.2021 - 12.2023
  • Engage with end users to troubleshoot and resolve issues with Epic Radiant system
  • Resolution of critical issues independently as necessary.
  • Forward issues to to correct group for remediation, or elevate to vendor if required.
  • Provide Level 2 Epic support, triaging, troubleshooting, and testing expertise for duration of on-call assignment
  • Performed application configuration to improve radiology workflow and usability
  • Resolution of Epic workqueue errors

Clinical IT Support

Harbor Healthcare System
01.2021 - 05.2021
  • Assisted with Epic go-live support
  • Documented support interactions for future reference.
  • Installed, configured, and maintained computer systems and network connections.
  • Diagnosed and troubleshot hardware, software, and network issues.
  • Configured and tested new software and hardware.

IS Desktop Support Technician

Dana Farber Cancer Institute
06.2019 - 03.2020
  • Performed a deployment of Windows10 and provided same and next-day support to end users
  • Diagnosed and troubleshot hardware, software, and network issues.
  • Coordinated with vendors for procurement of hardware/software products, ensuring compatibility with existing infrastructure while staying within budget constraints.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Enhanced user productivity, training employees on the use of new applications and system features.

Education

Bachelor of Science - Health Information Technology

Benjamin Franklin Institute of Technology
Boston, MA
05.2022

Skills

  • Time Management
  • Technical Demonstrations
  • HL7 Interface
  • Epic Systems
  • Conflict Resolution
  • Error resolution
  • Incident Management
  • System Configurations
  • ServiceNow
  • End User Training

Certification

Epic Radiant Certification


Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Judge a man by his questions rather than his answers.
Voltaire

Timeline

Epic Applications Analyst (Radiant)

Baylor Scott & White Health
09.2021 - 12.2023

Clinical IT Support

Harbor Healthcare System
01.2021 - 05.2021

IS Desktop Support Technician

Dana Farber Cancer Institute
06.2019 - 03.2020

Bachelor of Science - Health Information Technology

Benjamin Franklin Institute of Technology
Keisha Francis