Mackenzie Raifsnider
Epic Radiant Analyst
Valley city,ND
Summary
Certified Epic Radiant Analyst with 2 years of experience implementing and supporting the Radiant module in healthcare settings. Proficient in collaborating with radiology departments to streamline workflows and ensure compliance with healthcare regulations. Demonstrated ability to troubleshoot application issues and contribute to successful system implementations and upgrades.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Epic Radiant Analyst
Eagle Creek, an Eviden Business
08.2023 - Current
- Maintained clear communication with users throughout the ticket resolution process, providing updates and explanation as needed.
- Validated the resolution of the ticket with the end user to ensure their satisfaction before closing the ticket.
- Handled and prioritized assigned tasks and incidents ensuring timely resolution and minimal disruption to services.
- Diagnosed issues based on user-reported symptoms, researched potential solutions and implemented fixes.
- Used the ServiceNow platform to log, track, and update tickets, ensuring all relevant information is documented.
- Delete/Create/Modify: Radiant owned EAPs, Visit Types, Providers, Resources, FDDs, etc.
CNIT Classroom Tutor
University of Wisconsin-Stout
02.2023 - 05.2023
- Assisted with grading worksheets and labs for CNIT 391 – Enterprise Wireless Design and Implementation and CNIT 330 – IP Telephony Design & Implementation
Library Circulation Student Manager
University of Wisconsin-Stout Library
10.2021 - 05.2023
- Opening and closing of the library
- Supervising the student workers
- Assigning hourly tasks to scheduled staff
- Answering circulation phone and directing calls
Library Circulation Assistant
University of Wisconsin-Stout Library
02.2019 - 10.2021
- Helping students with questions about services and checking out equipment
- Sorting, shelving, and retrieving books from bookshelves
Education
Bachelor of Science - Computer Networking & Information Technology
University of Wisconsin, Stout
Menomonie, WI 05.2001 -
Skills
Epic Radiant
Application/Go-live/Upgrade support
Technical documentation
Application testing
Customer service
Team collaboration
Critical thinking
Effective communication
Problem solving
Attention to detail
Time management
Certification
Epic Radiant
Timeline
Epic Decision Tree Badge
05-2025
Epic Radiant
11-2023
Epic Radiant Analyst
Eagle Creek, an Eviden Business
08.2023 - Current
CNIT Classroom Tutor
University of Wisconsin-Stout
02.2023 - 05.2023
Library Circulation Student Manager
University of Wisconsin-Stout Library
10.2021 - 05.2023
Library Circulation Assistant
University of Wisconsin-Stout Library
02.2019 - 10.2021
Bachelor of Science - Computer Networking & Information Technology
University of Wisconsin, Stout
05.2001 -
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