Yarilyn Espinosa
South Amboy,United States
Summary
Customer service professional with strong background in team management and client relations. Known for seamless collaboration and achieving high-performance outcomes. Consistently adapts to evolving business needs while ensuring top-tier customer support. Proficient in conflict resolution and communication.
Overview
17
17
years of professional experience
Work History
Customer Service Representative, Manager
Crossroads Transportation LLC
01.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Airbnb Host
Personal Management Services
Regal Palms Resort
06.2023 - Current
- Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
- Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
- Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
Administrative Secretary
New Brunswick Board of Education
New Brunswick
03.2012 - Current
- Database administration and Confidentiality
- Organizing school events and assisting school staff with administrative tasks
- Report preparation, Annual Inventory, perform all duties assign
- Assist administrators with managing calendars, meetings and handling correspondence
Personal Banker
Unity Bank
Perth Amboy
08.2011 - 09.2011
- Process all new account transactions, assisting customers in their selection of various accounts and financial services
- Cross-selling the banks products and services
- Opening, maintaining and closing of all accounts types and performing branch clerical duties
Bank Teller
The Provident Bank
Perth Amboy
08.2008 - 12.2010
- Comply with regulations, policies and procedures
- Assist and assure excellent service to customers
- Accepts personal, retail and checking and savings accounts
Skills
- Call center management
- Workforce planning
- Complaint handling
- Customer satisfaction measurement
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Customer Service Representative, Manager
Crossroads Transportation LLC
01.2024 - Current
Airbnb Host
Personal Management Services
06.2023 - Current
Administrative Secretary
New Brunswick Board of Education
03.2012 - Current
Personal Banker
Unity Bank
08.2011 - 09.2011
Bank Teller
The Provident Bank
08.2008 - 12.2010