Summary
Overview
Work History
Skills
Languages
Timeline
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Yarilyn Espinosa

South Amboy,United States

Summary

Customer service professional with strong background in team management and client relations. Known for seamless collaboration and achieving high-performance outcomes. Consistently adapts to evolving business needs while ensuring top-tier customer support. Proficient in conflict resolution and communication.

Overview

17
17
years of professional experience

Work History

Customer Service Representative, Manager

Crossroads Transportation LLC
01.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Airbnb Host

Personal Management Services
06.2023 - Current
  • Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
  • Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
  • Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.

Administrative Secretary

New Brunswick Board of Education
03.2012 - Current
  • Database administration and Confidentiality
  • Organizing school events and assisting school staff with administrative tasks
  • Report preparation, Annual Inventory, perform all duties assign
  • Assist administrators with managing calendars, meetings and handling correspondence

Personal Banker

Unity Bank
08.2011 - 09.2011
  • Process all new account transactions, assisting customers in their selection of various accounts and financial services
  • Cross-selling the banks products and services
  • Opening, maintaining and closing of all accounts types and performing branch clerical duties

Bank Teller

The Provident Bank
08.2008 - 12.2010
  • Comply with regulations, policies and procedures
  • Assist and assure excellent service to customers
  • Accepts personal, retail and checking and savings accounts

Skills

  • Call center management
  • Workforce planning
  • Complaint handling
  • Customer satisfaction measurement

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Customer Service Representative, Manager

Crossroads Transportation LLC
01.2024 - Current

Airbnb Host

Personal Management Services
06.2023 - Current

Administrative Secretary

New Brunswick Board of Education
03.2012 - Current

Personal Banker

Unity Bank
08.2011 - 09.2011

Bank Teller

The Provident Bank
08.2008 - 12.2010

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Yarilyn Espinosa