Yaris Diaz
Springfield,VA
Summary
Caring and friendly customer service with 10 year experience. Always willing to learn new things. customer service experienced in defining and analyzing customer requests to resolve issues.
Overview
10
10
years of professional experience
Work History
Office Secretary
Blessi Home Health
Springfield, VA
12.2023 - Current
- I Help people who are interested becoming (PCA) Personal care aide by answering their question and helping them sign up for the class and i also help people who have their (PCA) certificate already by helping them with their hiring application.
- Received phone calls, visitors and incoming correspondence.
- Directed visitors to appropriate locations or personnel.
- Gathered and collated information for various reliable sources.
- Performed basic administrative tasks to support office workflow.
- Assisted visitors by answering questions or providing policy and procedure information.
- Copied and distributed printed material to meet office needs.
Barista
Kung fu tea
Springfield, VA
06.2017 - 12.2023
- Customer Service
- Drink making
- Food quality insurance inventory management
- Taking customer orders
- Work in fast pace environment
- Maintained clean work stations to adhere to health and safety guidelines.
- Learned about brewing methods, beverage blends, and food preparation techniques to improve customer service and product quality.
Receptionist
Blessi Nail & Lash Lounge
Alexandria, VA
10.2021 - 01.2022
- Greeted guests promptly and consistently set professional tone with friendly assistance.
- Answered incoming calls and scheduling clients for their appointment with nail tech
- Prioritized workload independently to reliably meet deadlines.
Retail Associate
Hollister
Springfield, VA
10.2019 - 03.2020
- Greet customer and ascertain what each customer wants and needs
- Answer questions regarding the store and merchandise
- Inventory stock and requisition new stock
- Bag or Package purchase and wrap gifts clean shelves, counters, and tables
Crew Member
Firehouse Subs
Springfield, VA
10.2014 - 06.2017
- Customer service
- Prepping food
- Maintaining the store to meet clean requirements worked in a fast paced environment
- Taking orders preparing food
- Serving the food to guest prepared catering orders
Education
High School Diploma -
Robert E Lee High School
Springfield, VA06.2017
Skills
- 10 Years experience in customer service
- Organized
- Able to work in fast pace environment
- Proficient 2 language ( English & Spanish)
- Sales
- (PCA) Personal Care Aide Certificate
- CPR Certificate
Timeline
Office Secretary
Blessi Home Health
12.2023 - Current
Receptionist
Blessi Nail & Lash Lounge
10.2021 - 01.2022
Retail Associate
Hollister
10.2019 - 03.2020
Barista
Kung fu tea
06.2017 - 12.2023
Crew Member
Firehouse Subs
10.2014 - 06.2017
High School Diploma -
Robert E Lee High School
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