Yarissa Castro
Baton Rouge,LA
Summary
A college graduate who studied business management and marketing. Leadership experience and abilities gained through a history of athletics, coaching and mentoring youth. Excellent communicator, both written and verbal, with exemplary time-management and multitasking skills. Motivated, competitive and driven to achieve results and exceed goals. Interested in contributing to an organization's success through personal performance and effective team collaboration to further the company’s goals and vision.
Overview
5
5
years of professional experience
Work History
Digital Sales Specialist
Nike
07.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and resolving issues.
- Streamlined department processes for improved efficiency and productivity.
- Developed strong relationships with clients, leading to increased trust and repeat business.
- Implemented new training programs for team members, resulting in higher skill levels and better performance metrics.
Athlete Services Coordinator
Nike Factory Store
04.2022 - Current
- Weekly supply check, set expectations for daily breaks for athletes, and motivated strong performance in key areas.
- Developed and actualized customer service initiatives to decrease wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved concerns with products or services to help with retention and drive sales.
General Manager
Gypsy Circus Cider Company
11.2020 - 08.2021
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Bartender
Knox Brew Hub
10.2020 - 08.2021
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Exhibited excellent client relations by anticipating needs, establishing rapport, and catering to all guests requests
Assistant Coach
William Blount High School
04.2019 - 06.2020
- Developed and implemented training drills to improve team cohesiveness and performance.
- Promoted good sportsmanship with competing teams on- and off-field.
- Advised head coach on discipline, performance, and other decision-making areas.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage.
Social Media Marketing Intern
Maryville College Alumni Association
02.2019 - 06.2019
- Supported branding, digital marketing messaging and advertising campaigns by engaging with followers on various social media platforms.
- Conducted daily updates to social media profiles to boost company online presence.
- Designed and presented social media campaign ideas.
- Contributed to mock-ups, email campaigns and social media content.
Education
Bachelor of Arts - Business Management
Maryville College
Maryville, TN05.2019
Skills
- Customer Service
- Strong Attention to Detail
- Motivated Team Player
- Customer Relationships
- Verbal and Written Communication
- Proficient in Microsoft Office
- Productivity and Time Management
- Reliable and Responsible
- Goal Setting and Prioritization
- Quick Learner
- Adaptable and Flexible
- Sales and marketing
Languages
Spanish
Native or Bilingual
Timeline
Digital Sales Specialist
Nike
07.2023 - Current
Athlete Services Coordinator
Nike Factory Store
04.2022 - Current
General Manager
Gypsy Circus Cider Company
11.2020 - 08.2021
Bartender
Knox Brew Hub
10.2020 - 08.2021
Assistant Coach
William Blount High School
04.2019 - 06.2020
Social Media Marketing Intern
Maryville College Alumni Association
02.2019 - 06.2019
Bachelor of Arts - Business Management
Maryville College
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