Christina Little
Columbia,SC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Digital Sales Specialist
Spectrum
02.2023 - Current
- Establish and maintain a high level of customer satisfaction, professionalism and courtesy during all sales transactions
- Consistently meet or exceed weekly and monthly sales activity goals by utilizing sound telephone based selling techniques
- Respond to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, after call work, etc
- Effectively and efficiently sell products and services to prospective customers and maximize additional revenue from existing customers by selling incremental products and services through use of recommended sales techniques
- Identify and maximize upselling and cross selling sales opportunities
- Ability to learn and master order processing billing system regarding all aspects of sales order entry, order inquiries, and other tools and functions as they relate to the inbound sales function
- Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing and prospective customers
- Acquire and demonstrate thorough knowledge of competitors' pricing, packaging and products in an effort to discuss side by side comparisons of Charter's and competitors' products and services
- Promote and communicate current marketing campaigns and promotions
- Work with other departments, as necessary, to resolve customer issues
- Perform other duties as required by supervisor.
Patient Transporter
Prisma Health
07.2022 - 02.2023
- Receives and documents patient transportation assignments
- Each day set a goal to transport three patients per hour
- Fills out all appropriate documentation; admitting log, sign-in book, nursing station log and trip tickets
- Performs telephone activities satisfactorily
- Transport patients, via wheelchairs, stretcher, bed, mobilizer, wagon or accompanying via ambulation; with attached special apparatus inclusive of intravenous solutions, drainage systems, chest tubes and oxygen
- Successfully completes all training requirements as outlined in the department orientation program
- Attends educational and scheduled departmental staff meetings
- Knowledgeable of fire and disaster procedure and codes, including location and operation of fire extinguishing equipment
- Knows appropriate action to take in the event a patient becomes distressed
- Reports accidents, unusual occurrences and complaints to the appropriate individual
- Assist in maintenance and cleaning of equipment
- Conforms to all requirements of policy, procedure and rules of behavior
- Represents department, unit and system in an acceptable professional manner.
Agent/Customer Service
Sitel
02.2020 - 07.2022
- Answer calls from customers in a work from home setting
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Tier 1 troubleshoot different electrical devices
- Walk customer through self serve options
- Transfer calls to different departments
- Educate customers on all options available to them.
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Patient Access Specialist
Prisma Health
06.2019 - 02.2020
- Interviews patients and/or patient family members to obtain the necessary demographic, guarantor and insurance information
- Verifies insurance information, coinsurance, co-pay and deductible amounts Documents the system and shares this information with the patient when appropriate so as to assist with the collection of patient out-of-pocket expense prior to service being rendered
- Attention to detail, promptly returning phone calls maintains a courteous and professional demeanor, always identifies him/herself by name and department, and greets customers with a friendly reception while displaying concern, compassion and respect
- The Specialist analyzes relationship issues on a routine basis so as to discover and address issues within a reasonable time avoiding the development of an on-going problem
- The Specialist provides support and assistance to coworkers and works unconditionally with other hospital staff members to provide the highest level of service possible
- Observes and supports hospital policies without reservation
- Attends departmental meetings, in-services and other meetings as required to maintain professional growth.
Patient Care Assistant
Right At Home
04.2019 - 02.2020
- Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by care plan
- Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities
- Observe and examined patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine
- Document and report observations of patient behavior, complaints, or physical symptoms to nurses
- Lift and assist patients to move them on or off beds, in and out of wheelchairs and with showering
- Communicate with patients about feelings and need for assistance or social and emotional support.
Certified Nursing Assistant
Samuel Contract Staffing
03.2019 - 12.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Inform doctor of veterans arrival.
Nursing Assistant - Training
Midlands Technical College
01.2019 - 03.2019
- Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff
- Gathered information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities
- Observed or examined patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine
- Documented or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses
- Lifted or assisted others to lift patients to move them on or off beds, in and out of wheelchairs and with showering
- Communicated with patients to ascertain feelings or need for assistance or social and emotional support.
Education
Certification - Certified Nursing Assistant
Midlands Technical College
Columbia, SC02.2019
Certificate - Cosmetology
Kenneth Shuler School of Cosmetology
Columbia, SC04.2010
High school diploma or GED -
Richland One Middle College
Columbia, SC05.2007
Skills
- CNA
- Receptionist
- Filing
- Data Entry
- Microsoft Word
- Organizational Skills
- Medical Terminology
- Insurance Verification
- Customer service
- Vital Signs
- Medical Office Experience
- Typing
- Phone etiquette
- Medical Billing
- Communication skills
- Microsoft Excel
- Microsoft Powerpoint
- English
- Patient monitoring
- Computer skills
- Microsoft Office
- Windows
- Clerical experience
- Vital signs
- Medical terminology
- Front desk
- Computer hardware
- Cash handling
- POS
- Order entry
- Retail sales
- Customer support
- Sales
- Hospital experience
- Mac OS
Certification
- CPR, 2022-02-01
- BLS Certification
Assessments
- Attention to detail, Proficient, 2021-12-01
- Customer service, Proficient, 2020-09-01
- Protecting patient privacy, Proficient, 2021-10-01
- Administrative assistant/receptionist, Proficient, 2021-12-01
- Inside sales, Proficient, 2020-08-01
- Cleaner fit, Proficient, 2022-01-01
- Work style: Reliability, Proficient, 2021-08-01
- Customer focus & orientation, Proficient, 2021-06-01
- Sales skills, Proficient, 2020-09-01
- Retail customer service, Proficient, 2022-01-01
Timeline
Digital Sales Specialist
Spectrum
02.2023 - Current
Patient Transporter
Prisma Health
07.2022 - 02.2023
Agent/Customer Service
Sitel
02.2020 - 07.2022
Patient Access Specialist
Prisma Health
06.2019 - 02.2020
Patient Care Assistant
Right At Home
04.2019 - 02.2020
Certified Nursing Assistant
Samuel Contract Staffing
03.2019 - 12.2019
Nursing Assistant - Training
Midlands Technical College
01.2019 - 03.2019
Certification - Certified Nursing Assistant
Midlands Technical College
Certificate - Cosmetology
Kenneth Shuler School of Cosmetology
High school diploma or GED -
Richland One Middle College
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