Yarissa Dones
Providence
Summary
Dynamic professional with extensive experience at AAA, excelling in customer service and complaint resolution. Proven ability to build relationships and enhance member satisfaction through effective communication. Skilled in payment processing and data management, with a strong background in tutoring and coaching, ensuring a supportive environment for diverse needs. Bilingual in Spanish.
Overview
12
12
years of professional experience
Work History
AAA Member service counselor
AAA
Providence
04.2024 - Current
- Assisted members with inquiries regarding services and policies.
- Provided information on membership benefits and travel services.
- Processed member applications and renewals efficiently.
- Resolved member complaints through effective communication and problem-solving.
- Scheduled appointments for travel planning and consultations.
- Maintained accurate member records in the customer management system.
- Processed new member applications and opened accounts for customers.
- Handled escalated calls from customers needing additional assistance.
- Assisted members with account inquiries, transactions, and problem resolution.
- Performed cash handling duties including deposits, withdrawals, payments, and transfers.
- Completed transactions for membership renewals and extensions.
- Collected deposits or payments and arranged for billing.
- Updated databases with new and modified customer data.
- DMV Trained
- Pick up member phone calls answer questions , resolve any issues or concerns
Afterschool Teacher
Paul Cuffee Lower School
Providence
09.2017 - 08.2019
- Established and enforced rules for behavior and procedures for maintaining order among class of 13 students
- Designed lesson plans for 6-8th grade students
- Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking
- Met with parents and guardians to discuss students' progress and areas requiring improvement
- Worked with fellow teachers to develop cohesive educational plans and improve support for diverse students
- Participated in workshops, trainings and conferences to improve educational skills
- Observed children and recorded activities, maintained daily records and created safe environments during activities, meals
- Built and strengthened positive relationships with students, parents and teaching staff
- Worked outside normal hours to be available to answer parent and student questions
- Tutored children individually and in small groups to help with difficult subjects
Floor Salesman
Marshalls
Cranston
07.2017 - 01.2018
- Stamped, attached and changed price tags on merchandise and transported packages
- Welcomed approximately 100 customers per day and answered service or product questions and inquiries
Sales Representative
Blast Fitness
Providence
10.2015 - 01.2018
- Executed updated marketing plans to increase branding exposure, customer traffic and sales
- Prepared and processed contracts and order forms for new and existing customers
- Improved advertising initiative outreach and building engagement by executing social media and digital marketing campaigns
- Built positive and productive customer connections to drive consistent sales
- Assisted customers during selection process and helped choose perfect products to meet individual needs
- Identified and approached potential customers by generating leads, setting appointments and conducting site visits with trainers
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient
- Completed hourly custodial rounds, including floor sweeping and vacuuming, glass entryway cleaning and trash collection
Cashier
Little Caesars
Providence
07.2014 - 11.2015
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Provided onsite training
- Drove sales and add-on purchases by promoting specific item options to customers
- Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions
- Cleaned work areas regularly to keep team efficient and eliminate any safety concerns
Intern
Oaklawn Animal Hospital
10.2014 - 05.2015
- Assisted veterinarians during examinations and procedures at Oaklawn Animal Hospital.
- Maintained cleanliness of exam rooms and surgical areas for optimal patient care.
- Observed animal behavior and reported changes to veterinary staff promptly.
- Prepared animals for surgery by conducting pre-operative checks and assessments.
- Maintained accurate records of all activities performed throughout internship period.
- Implemented strategies to take advantage of new opportunities.
Education
Psychology - Biology
Rhode Island College
Providence, RI05.2021
Afterschool Teacher -
Paul Cuffee Lower School
Providence, RI08.2019
Veterinary assistance -
Pen foster online college
05.2015
Intern -
Oaklawn Animal Hospital
05.2015
Skills
- Classroom discipline
- Tutoring and coaching
- Learning assessments
- Effective listening
- Team collaboration
- Customer support
- Payment processing
- Microsoft Office experience
- Product management and pricing
- Relationship selling
- Data management
- Relationship building
- Complaint resolution
- Membership processing
- Customer service
- Sales support
- Cross-selling techniques
- Promotional activities
- Up-selling strategies
- Membership renewals
- Multitasking Capability
- Bilingual in Spanish
Accomplishments
Top 4 in Insurance referrals at AAA in the Providence HQ branch
Timeline
AAA Member service counselor
AAA
04.2024 - Current
Afterschool Teacher
Paul Cuffee Lower School
09.2017 - 08.2019
Floor Salesman
Marshalls
07.2017 - 01.2018
Sales Representative
Blast Fitness
10.2015 - 01.2018
Intern
Oaklawn Animal Hospital
10.2014 - 05.2015
Cashier
Little Caesars
07.2014 - 11.2015
Psychology - Biology
Rhode Island College
Afterschool Teacher -
Paul Cuffee Lower School
Veterinary assistance -
Pen foster online college
Intern -
Oaklawn Animal Hospital