Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yaritza Esparza

Amarillo

Summary

Proven track record in enhancing customer experiences and sales at AT&T Mobility, adept in customer service and problem-solving. Excelled in team collaboration, significantly exceeding sales targets. Fluent in Spanish, skilled in utilizing technology for efficiency, demonstrating reliability and a strong ability to engage customers and foster loyalty.

Overview

12
12
years of professional experience

Work History

Retail Sales Associate

AT&T Mobility
08.2023 - 05.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Answered questions about store policies and addressed customer concerns.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.

Scheduling Coordinator

Ruby Slippers
01.2017 - 06.2020
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
  • Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
  • Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.

Caregiver

Chandlers Square
02.2016 - 12.2016
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built strong relationships with clients to deliver emotional support and companionship.

Order Picker

Hastings Distribution Center
06.2012 - 08.2015
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Excellent communication skills, both verbal and written.
  • Reduced order processing time with the use of RF scanning equipment and inventory management software.
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.

Education

High School Diploma -

Palo Duro High School
Amarillo, TX
05-2011

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Customer assistance
  • Customer engagement
  • Retail sales
  • Reliability and punctuality
  • Store opening and closing
  • FLUENT IN Spanish

Languages

Spanish
Full Professional

Timeline

Retail Sales Associate

AT&T Mobility
08.2023 - 05.2024

Scheduling Coordinator

Ruby Slippers
01.2017 - 06.2020

Caregiver

Chandlers Square
02.2016 - 12.2016

Order Picker

Hastings Distribution Center
06.2012 - 08.2015

High School Diploma -

Palo Duro High School

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Yaritza Esparza