Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yaritza Felix

Phoenix,AZ

Summary

Call Center Representative known for completing tasks. Specialize in effective communication, quick problem-solving. Excel in active listening, empathy, and patience, ensuring customer satisfaction and resolution of inquiries with professionalism and warmth.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience

Work History

Call Center Representative

Cute Smiles 4 Kids & Orthodontics
Phoenix, AZ
01.2023 - Current
  • I contact parents to schedule a six month cleaning and a check up for their child. I answer questions and concerns about their checkup. I also check insurance to make sure they’re eligible for their appointment.

Retail Sales Associate

Xi- clothing
Phoenix, AZ
05.2022 - 10.2022
  • I would organize and keep the clothes area clean. I would scan items, assist those who needed help or advice on product. I would also answer customer and provide them with feedback.

Cook

Wingstop
Phoenix, AZ
07.2021 - 10.2021
  • I would take orders , prepare food and ensuring timely delivery. As well as being a dishwasher and clean table areas. I also did cashier for a little bit.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.

Education

High School Diploma -

Barry Goldwater Highschool
Phoenix, AZ
05-2021

Skills

Customer service

  • Answering questions

Retail merchandise

Confident resolution

Telephone management

Phone etiquette

Bilingual ( Spanish/English)

Scheduling

Good communication skills

Timeline

Call Center Representative

Cute Smiles 4 Kids & Orthodontics
01.2023 - Current

Retail Sales Associate

Xi- clothing
05.2022 - 10.2022

Cook

Wingstop
07.2021 - 10.2021

High School Diploma -

Barry Goldwater Highschool
Yaritza Felix