Yaritza Gutierrez
Bell,USA
Summary
Bilingual proficiency in Spanish and English provides a distinct advantage in effectively serving diverse communities. A proven track record of consistently exceeding company expectations demonstrates a strong commitment to excellence. An extensive background check and Homeland Security clearance ensure reliability and trustworthiness across various business sectors. This unique combination of skills and credentials positions as a valuable asset in any professional environment.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
The Home Depot Inc
3500 Marketplace Dr. Monterrey Park, CA
04.2024 - 03.2025
- In the paint department, managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business, going the extra mile for customers.
- Responded to customer requests for products, services, and paint information.
- Maintained knowledge of promotions and product inventory to enhance customer engagement.
- Collaborated with team members to streamline order processing and improve service efficiency.
- Participated in training programs to enhance product knowledge and customer service skills.
Customer Service Representative Agent/Contractor
VXI Global Solutions
Los Angeles, CA
12.2020 - 12.2023
- Different lines of business took place during employment. At first I was hired for FIS; which was customer service for Electronic Benefit Transfer card holders. Then it was for Federal Emergency Management Agency, in Disaster Assistance, document validation, and Covid-19 Funeral Assistance. Lastly was Modivcare Care, which was for booking transportation for members who had insurance, providing non emergency medical transportation.
- Resolved customer inquiries through various communication channels to ensure satisfaction and retention.
- Assisted in training new representatives on company policies and effective service techniques.
Returns Clerk
Forever 21 Randstad
Los Angeles, CA
05.2016 - 03.2019
- Processed merchandise returns efficiently, ensuring accuracy in inventory records, about 300-350 orders daily.
- Delivered exceptional customer service by resolving inquiries and complaints efficiently.
- Trained new staff on customer service protocols and store systems to ensure consistent service quality.
- Conducted regular inventory checks to maintain stock levels and support sales initiatives effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Receptionist Clerk
Richard Kaplan Md
Los Angeles, CA
02.2014 - 04.2016
- Managed patient scheduling and appointment confirmations efficiently.
- Maintained organized patient records using electronic health record systems.
- Assisted with insurance verification processes to ensure billing accuracy.
- Coordinated communication between medical staff and patients to streamline operations.
- Developed protocols for managing high patient volume during peak hours effectively.
- Oversaw daily office functions, ensuring compliance with healthcare regulations and standards.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
Education
High School Diploma -
Bell High School
Bell, CASkills
- Background clearance
- Homeland Security
- Customer Service
- Active listening
- Attention to detail
- Management Skills
- Data entry
- Critical Thinking
- Leadership
- Relationship building
- Call center experience
- Computer proficiency
LANGUAGE
English
Spanish
Timeline
Customer Service Representative
The Home Depot Inc
04.2024 - 03.2025
Customer Service Representative Agent/Contractor
VXI Global Solutions
12.2020 - 12.2023
Returns Clerk
Forever 21 Randstad
05.2016 - 03.2019
Receptionist Clerk
Richard Kaplan Md
02.2014 - 04.2016
High School Diploma -
Bell High School